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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am writing to file a formal complaint regarding the violation of *** ********** with Disabilities Act) laws and the lack of accommodations provided in my case. The difficulty I have faced, coupled with the lack of communication and unresolved nature of this matter, has been extremely challenging.Despite my previous attempts to address this issue, it appears that there has been little progress or resolution. I want to emphasize the importance of adhering to *** regulations to ensure equal access and accommodations for individuals with disabilities.I kindly request an immediate investigation into this matter and a prompt resolution that aligns with *** requirements. It is my hope that through this formal complaint, the necessary actions will be taken to rectify the situation and prevent similar issues in the future.If there are any additional details needed or if you require further clarification, please feel free to contact me at [your contact information].Thank you for your prompt attention to this matter.Sincerely,*****************************Customer response
01/24/2024
Complaints have been sent to the company from 4/25/23 until 1/23/24 without resolution. I requested escalation to the manager of the company and have been denied and ignored. Please forward my complaint to headquarters for review. As they should be made aware of the lack of communication between their employees and consumers.Customer response
01/29/2024
I would like to receive a response from corporate in regards to the lack of services provided by the company after numerous attempts to resolve issues.Customer response
01/30/2024
What proof do you require? I am a student at *********************** which is served by this company. My student ID# *********
Business response
01/31/2024
In order for ****** to respond to the student's complaint through the BBB portal, and to discuss this matter with the BBB, the student must fill out and sign the attached FERPA release form.Initial Complaint
12/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
******, a subsidiary of this company, fooled me into buying unlimited access to ****** for the *** exam. Meaning access until you pass.Ok, I got an email recently stating that they will take away the access unless I provide them proof of passing an exam recently or failing an exam recently, then they will give an extension for 12 months.However, when I gave them proof, they still turned a blind eye to it, denying the proof, and went ahead and emailed me. Sorry, we will anyways take away *********** US MORE. CHEATERS. in need my full REFUND of $3400 and $1000000000 for mental harassment.Business response
12/23/2022
Adtalem sold ****** in March 2022. Adtalem is not the appropriate party to respond to this complaint.
Customer response
12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
05/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased the ****** (a subsidiary of this company) ******* package on April 29, 2022 through the flex payment plan. My employer is now wanting to pay the balance in full by check. I have called multiple times to the ****** customer support and received so information or help on where my employer can send the check to pay my balance in full. I have tried to find someone higher ** in authority than the phone operators, but no one is able to tell me who to contact. I have also sent in an online request to be contacted and was never emailed back. In order for my employer to receive a tax deduction, he has to pay by check and no one is helping me to find a solution.Business response
05/24/2022
Adtalem completed its divestiture of ****** to the ************* on March 10,2022, prior to the purchase of the complainant. Since Adtalem no longer owns ****** and did not own ****** at the time of purchase, we are unable to assist.
https://investors.adtalem.com/press-releases/press-releases-details/2022/Adtalem-Global-Education-Completes-Divestiture-of-Financial-Services-Segment/default.aspx
Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As a prior student at **** university, which is owned by adtalem, I have been charged for electricity which have been added to my student account. I have repeatedly requested for copies of these bills, and the calculation to accompany them to substantiate these charges. So far I have received bills for 3 of the 4 months (October-January) requested, but none of the bills match the amount charged. When I have asked for either matching bills, or a calculation to accompany the bills to match the amount charged, i have received no response. I have also received two emails in response to my January request stating they are attaching the bills to the email, and there was no attachment. I have responded both time with my entire request, as well as notifying them they have still not sent any **** for ******** with no response. Last week, I received emails from their account resolution department, and i responded with my request for substantiation, and received no response. I have tried contacting all above departments numerous times by both email and telephone, with no response. The original email from the resolution department contained an implicit threat to send the account to collections if it is not paid. I have retained all emails back and forth between these departments. I have attached the student account with the "Utility Overages" along with the bills the school has provided that are apparently associated with the charges.Business response
04/12/2022
To Whom It May ******************* is in response to your notification of a complaint filed by the student referenced above.
Adtalem Global Education ("Adtalem") takes student concerns seriously and intends to investigate and address this concern. However, according to the Family Educational Rights and Privacy Act (FERPA), Adtalem cannot respond to this students concerns until we receive the attached FERPA release form, signed and returned. This will authorize Adtalem to share information with the BBB.
Thank you for notifying us of this students complaint.
Initial Complaint
08/30/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On Wednesday, August 29th, 2021, I was reminded that I was required to order a Tech Kit from DeVry University's Bookstore for my class in the September semester of 2021. The total for the Kit with regular ground shipping was $206.96, which I authorized to be charged to my student account and be withdrawn when my ********** hits in the upcoming weeks. I received an order confirmation number, Order ********, for the Tech Kit. The Bookstore's FAQ states that Domestic Orders (orders shipped in *****************) take up to 24 hours to process and ship, while Internation Orders may take up to 48 hours to process and ship. I contacted the Bookstore via their online form three times, asking each time that a person call me with more information on my order and why it is still marked as processing. I have only received contact via email, each time being a response of "please be patient" and information that was freely available in the **** My class started today, and I don't have my items.Business response
09/10/2021
Please see attached*Customer response
09/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.