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          Nadex has 1 locations, listed below.

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            • Nadex

              200 W Jackson Blvd Ste 1400 Chicago, IL 60606-6929

            Business ProfileNadex

            Commodity Trading Advisory Services

            Contact Information

            200 W Jackson Blvd

            Ste 1400

            Chicago, IL 60606-6929

            Visit Website
            (312) 884-0100

            Customer Reviews

            1.83/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            28 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Regulated Financial Exchange

            Business Details

            Location of This Business
            200 W Jackson Blvd Ste 1400, Chicago, IL 60606-6929
            BBB File Opened:
            10/3/2011
            Years in Business:
            15
            Business Started:
            2/11/2009
            Business Started Locally:
            2/11/2009
            Business Incorporated:
            6/21/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • North American Derivatives Exchange, Inc.
            Business Management
            • Mr. Dan Cook, Director of Business Development
            • Mr. Nelson Diaz
            Contact Information

            Principal

            • Mr. Nelson Diaz

            Customer Contact

            • Mr. Nelson Diaz
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            28 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            On 5/3/24 between 10:05am central time to 10:44am central time I could not get out of my trades due to technical issues that Nadex admits they were having. My options went into the money during this time however by the time Nadexs platform started performing correctly the trade had moved against me and was completely out of the money from then until it expired at 11:00am central time. I notified Nadex while it was happening. Their rep on live chat admitted they were trying to resolve an issue they were having, but Nadex sent an email implying the issue was on my end. I requested a refund in the amount of $741 which was my total buy in amount plus trading fees. Nadex took two weeks to investigate only to tell me that due to the brevity of the outage they would not be refunding my money. The outage lasted over 30 minutes and prohibited me from getting out of my trade when I wanted to will it was in the money. This has since happened one other time which didnt impact me losing me but I notified them of the issue all the same. Now they appear to have locked me out of my account with no notice or reason. They dont have a number you can call and their live chat appears to be answered overseas and those reps have very limited access to your account and can never give any real answers to questions. I still believe I am owed a refund due to the outage caused by Nadex on 5/3/24.
            Read More
            Read 27 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sabrina R

            07/17/2023

            I've been a customer of ******************** for almost a decade. I've never had any problems with them regarding my account until recently. It seems after they updated their site and payment system, I've had nothing but problems. I added a new debit card from my new bank account. I went through the steps to verify it and was approved to make deposits. The verification requires you to provide a copy of your most recent bank statement that shows the name of your bank, your name, and a transaction that is from Nadex. I've provided all of these, and my card was verified for deposits. I've made up to three deposits up until recently where my account was put on hold. I've emailed them and was told that my card is from a Third-Party source and goes against their rules since that is not allowed. My card is from an actual bank account with a routing number and account number attached. It is not a pre-paid card or a funding account like Venmo. My question is, why would they approve my debit card for funding if it was not from an acceptable source, despite it being a regular checking account which should be acceptable. I haven't been able to trade in weeks because of this issue and would like to stick with this platform if they can solve my problem.
            Read 5 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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