Business ProfileforCedar Electronics

To whom it may concern:I am writing to address a recent issue I encountered while attempting to redeem a coupon for a radar detector purchase. As a longstanding customer who has consistently supported your brand, I must express my disappointment with the level of service I received.Upon receiving a 10% discount coupon for a radar detector via mail, I was eager to utilize it for my recent purchase. However, despite providing the coupon code as instructed, I encountered difficulties with the customer service representative. Despite my best efforts to provide all necessary information, including the code printed on the coupon, I was met with skepticism and requests for additional proof, which I found unnecessary and frustrating.Furthermore, I was disheartened by the lack of professionalism displayed during our interaction. Despite my polite requests to escalate the matter to a manager, I was repeatedly denied assistance. This left me feeling undervalued as a loyal customer and dissatisfied with the level of service provided.As the radar detector is still within the 30-day return period, along with accompanying accessories purchased in good faith, I kindly request that this matter be resolved promptly and with due consideration for customer loyalty. I trust that your team will review this situation and take appropriate action to ensure a more positive experience for customers in the future.So, we can either too this the hard way, with me returning this, now, used radar detector, as your policy states, returns can me made for any reason within 30 day time period, and then I can order a new radar fresh in the box and use this 10% coupon(PPSP6667) recently sent to me over the weekend, or you could do the decent/honorable things, which would simplify be to make a price adjustment or two. you now have my phone and email. look forward to your thoughts.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,