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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          One Solution Inc.,

          View full profile
          Location of This Business
          6221 N Niagara Ave Apt 408, Chicago, IL 60631-2119
          BBB File Opened:
          6/12/2014
          Years in Business:
          11
          Business Started:
          9/16/2013
          Business Started Locally:
          9/16/2013
          Business Incorporated:
          9/16/2013
          Type of Entity:
          Corporation
          Alternate Business Name
          • www.onetechshop.com
          • www.onetechies.com
          Business Management
          • Mr. Gagan Dang, Founder/Director
          Contact Information

          Principal

          • Mr. Gagan Dang, Founder/Director

          Customer Contact

          • Mr. Gagan Dang, Founder/Director
          Additional Contact Information

          Fax Numbers

          • (773) 326-3561
            Other Fax

          Phone Numbers

          Website Addresses

          Serving Area
          • IL
          Products and Services
          Our services are available on a 24X7 basis. Our professionals have developed state-of-art knowledge with the help of training and work with leading edge technology to solve all your complex problems related to your computer. OneTech services fix comes with a 7-day, 100% satisfaction guarantee.

          We are a global technical support company for residential and small businesses. Our services cover any IT need, including software support, operating system support, printer support, router support, virus support, spyware support, and computer optimization. The company can assist with common printer problems for a variety of different makes and models of printers, including those from Canon, Dell, HP, and Lexmark, and can assist with malfunctioning routers to help companies and individuals return to using the internet after their router has stopped working. One Solution can also help to remove malware and viruses from infected computers and can determine why a computer or network is running slowly and return it to optimal levels.
          Payment Methods
          • Visa, Mastercard, American Express, Discover, ACH, Check
          Refund and Exchange Policy

          • To initiate any refund you can inform your case to refunds and cancellation department on toll free number 1-855-509-5713 ( 10 AM EST to 7 PM EST) or write to [email protected]

            The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 days to credit the customer account after we have processed the same.

            In case of refund of non USA customers, if the refunded amount is less than the original amount then One Solution Inc. is not liable to refund that difference amount as this difference is due to the currency fluctuation.

            Customers are advised to read the following carefully before claiming a refund.

            Onsite Support Plans / Consumer Bills:
            All Onsite support service can be cancelled and complete refund claimed if a formal cancellation is done at least eight hours before engineers planned visit. In case the engineers visit is delayed beyond 2 hours of committed time without information and your consent then the same can be cancelled anytime without any payments.
            Please note if the engineer has visited and system can not be repaired due to your unavailability then a minimum $ 79.99 will be charged and any additional amount paid you will be refunded.
            PLEASE NOTE:
            Onsite Services orders are Services Only Contracts and do not include any parts replacement if any parts are found to be defective. No refunds can be claimed if any change requests are made in less than 8 hours of technicians planned visit or during or after technicians visit.
            However, if you feel that the primary issue reported at the time of service order is not resolved as per your expectation, you can get a revisit arranged by calling us on the toll-free number at no additional cost to you.

            No refunds can be claimed once a software or hardware order is placed by the company for the customer.

            Subscription Plans:
            Customers can avail a full refund of services amount excluding any amount paid for software ( if license is installed and activated ) or any hardware, if the technicians are not able to address the primary issue reported during the first 15 days of services contract start date.
            However in case the primary issue is resolved, and immediately customer wants to cancel remaining period of subscription then amount deducted would be $ 99.99 (rest amount refunded back) and for Subscription based services cancellation after 7 days of first problem resolution the amount deductible would be 99.99 plus 19.99 x number of months from subscription date.

            PLEASE NOTE REFUNDS AND CANCELLATION DEPARTMENT CAN BE CONTACTED ON TOLL FREE 1-855-509-5713 BETWEEN 10 AM EST 7 PM EST. MONDAY TO FRIDAY
            OR via email on [email protected]

            OR write to:

            BILLING DEPTT.

            One Solution Inc.
            Unit 408,
            6221 N Niagara Ave,
            Chicago, IL 60631

          Contact Information

          6221 N Niagara Ave Apt 408

          Chicago, IL 60631-2119

          Visit Website
          (833) 633-8324

          Accreditation

          This business is not BBB Accredited

          Years in Business: 11

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

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