Business Profile
Consumer Finance Companies
KoraThis business's accreditation status is suspended and currently under review.
Complaints
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a loan from kora. It was all payed off but then I recieved a text from the collections department saying I owe them one cent. When I look on the app, I dont see that I owe any money and it doesnt give me the option to pay back the one cent even if I did. This is very shady seeing as I payed everything I was supposed to months ago only for them to tell me yesterday that it wasnt.Business Response
Date: 11/06/2024
You can let the customer know it was an error on our end and his account is showing as paid off - if he continues to see an issue or receive messages please have him reach out to me directly at *********************************************** thank you!Initial Complaint
Date:08/28/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to contact daily about this on my credit report twice. No answer and the app doesnt even work to contact anyone.Business Response
Date: 10/01/2024
I have found the account for ******* ******* and there are two loans on the account, one for $25 which is paid off and one for $50 which was sent to collections. The $50 loan was sent to ******** for collections, the amount charged off is $60.26 - the customer can either pay ******** or pay us directly. Once paid we can update the credit report to reflect the charge off has been paid off - if the customer has any questions they can email me directly at ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************.Initial Complaint
Date:03/26/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with WESTBON, **** I do not have a contract with WESTBON **** they did not provide me with the original contract as I requested.Business Response
Date: 04/22/2024
Hello!
I have researched this customer in our database and they did have a loan with us but it is completely paid off as of 6/5/2023 - I will reach out to this customer to ensure everything looks accurate on their end and that the credit report is also accurate for their account.
Initial Complaint
Date:07/30/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Still no update to my credit report yet is their away yall could rerun my my social security number credit report and readd the account and update the account as fully paid off to my credit report?Business Response
Date: 07/31/2023
Kora's customer service team is working directly with the customer to resolve this issue. ********************** has reposted the updates to all credit bureaus and proof of posting has been sent to the customer for reference. ********************** will closely monitor the reporting and keep the customer updated as updates become available.Customer Answer
Date: 08/01/2023
Complaint: 20397920
I am rejecting this response because: Keep this case open until it is resolved.
Sincerely,
*******************************Business Response
Date: 08/03/2023
Better Business Bureau does not allow Kora to keep the case open while pending. Kora is given strict instructions to respond to a complaint within a reasonable timeframe and BBB automatically updates the status. There is no way that Kora is aware of to keep this complaint open as pending.Customer Answer
Date: 08/04/2023
Complaint: 20397920
I am rejecting this response because: can I keep it open please?
Sincerely,
*******************************Initial Complaint
Date:07/18/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After downloading the Kora app and completing the entire application process for a loan; the app indicated that I was eligible for a 200$ loan. . . however after MANY attempts to ****** said loan/funds via the app; the status of my account never changed (ie they had not given or loaned any monies to myself) after which point I gave up, uninstalled the application, and went on with my life. So imagine my surprise to see that KORA has now sent me to collections for an unpaid 200$ debt.I never received a single cent from KORA and am not sure how they were/are able to do this to a consumer. . .Any and all help or efforts regarding this matter will be greatly appreciated.*************************Business Response
Date: 07/18/2023
After reviewing the account in question, it was found that the customer did successfully obtain a $200 loan from Kora Financial on or around February 22, 2022. The funds were successfully deposited into a ********** account ending in 1571. Following the deposit of funds, there was an attempt to collect the customer's first months payments via automatic ACH on March 23, 2022, but the payment failed and was unsuccessful. Following this failure, Kora attempted to reach out to the customer via email, phone and text, but was unsuccessful. If the customer believes this is in error, we invite the customer to please email us at *************************************** so we can conduct a full investigation into the matter.Initial Complaint
Date:04/17/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Westbon ***/ Boro has incorrectly given data to CRAs. According to the ***** I have the right to a completely accurate credit report which has not been upheld by the furnisher regarding the "debt that I owe" I have previously requested a verification of the debt which was not given. The company Westbon *** has repeatedly given inaccurate information to Transunion and Experian and I currently have disputes open with each CRA. As well as a complaint with the ***** Westbon has given the original status of the debt of the status of collection/ charge-off then when disputed changed the status to (Paid, closed. $138 written off while also keeping the payment status of the alleged debt as a charge-off essentially re-aging the trade-line with Experian showing a missed payment on 4/23 which is illegal and a violation of the ***** The same instance occurred with the TransUnion credit report which shows a balance of $0 and a status of (PAID IN FULL/WAS A CHARGE OFF) But shows a positive payment history with Transunion which directly contradicts the Experian credit report. The inaccuracies furnished by Westbon/Boro have multiple FCRA violations. Westbon has negatively impacted my well-being with their deficiencies and has caused a negative impact on my life.Business Response
Date: 04/18/2023
Our credit management team has received multiple disputes from customer ***********************, however, the account has yet to be recovered according to our internal Finance Team and our external collection agencies that are actively attempting to recover this account. On August 10, 2020, the account in question was charged-off after surpassing 120 days of insufficient payments. Upon being charged-off, Kora reported the account as such to Transunion. Other credit agencies subsequently updated the credit information based on the Transunion line item. Attached to this response is the customer's loan agreement, transaction schedule, and transaction detail, which will show the failed payments. Kora is more than happy to provide additional information pending the customer's request.Customer Answer
Date: 04/20/2023
Complaint: 19944283
I am rejecting this response because:
Per Sec. 623. Responsibilities of furnishers of information to consumer reporting agencies Reporting information with actual knowledge of errors. A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
*********** Kora has consistently done this with said tradeline. Following the images sent in the original complaint, the information produced by each CRA reports the information that was furnished from Kora does not match the information given from Koras response to the complaint. Kora states that the account was a charge off and was not reconciled per their response. Per Experian WESTBON/ Kora Status shows as Paid, Closed. $138 written off. Per TransUnion the alleged account states PAID IN FULL/WAS A CHARGE OFF but shows positive payment history through December 2019 through April 2020. Which will also be put below for reference. To furnish five months of positive payment history per Transunion but then report a charge off with no negative payment history recorded logically doesnt add up. While Experian shows a current charge off on 4/23 with no prior payment history shows direct negligence to properly produce accurate information. If Kora provided accurate information then all CRAs would report the same with no discrepancies. This directly shows the reporting inaccuracies from the furnisher, thus giving a clear and obvious FCRA violation and proves Kora has not operated properly as a furnisher and has neglected the duties to report a fair and accurate credit report.
Sincerely,
*******************************Business Response
Date: 04/21/2023
In an effort to ensure all agencies are reporting correctly, Kora has taken the steps to re-report this account as a charge-off, without recovery, as stated in the previous message. Kora has directed Experian and TransUnion that the account in question was opened in December 2019 and charged-off for failure to pay in August 2020. Kora will monitor that all agencies are updated accurately.Initial Complaint
Date:11/21/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a check in the mail today from Kora Refund Account Boro Refund. **************************************************. No other information was provided. Just a check. Whats it for? I tried to look it up online without any success. What is this? A scam? I could not find contact info for them.Business Response
Date: 11/22/2022
We do not have any record of a *************************** in our system. If Kora issues any checks, we will indicate on the check who the payee is and, in the memo line, indicate what the check is for. If *************************** could please provide us with the information printed on the check, we can review our records. Please have the individual contact us ***************************************.Initial Complaint
Date:10/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told to pay the account and it would be removed just reference the account number on my transaction dispute. Apparently that was not true an its still on my report. Account ID is ******.Business Response
Date: 10/17/2022
Customer wrote into **************** Team and they are working with the customer directly to resolve this issue. He has been advised to submit another credit dispute with explicit instructions how to resolve the issue going forward.Customer Answer
Date: 10/26/2022
Complaint: 18225533
I am rejecting this response because: the company is now back tracking from an original agreement to remove account and derogatory **** from credit report that was agreed too.
Sincerely,
*********************Business Response
Date: 10/26/2022
It appears that the customer has filed an additional dispute to get his recovered charged-off account removed from his credit report. Our Credit Manager has been informed and will remove the charged-off account from the customer's credit report.Customer Answer
Date: 10/28/2022
Complaint: 18225533
I am rejecting this response because:Nothing was removed. It was actually updated to a charge off. On Experian. Im resubmitting the dispute .
Sincerely,
*********************Initial Complaint
Date:09/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just got hit with a $15 late fee by Kora When their app doesnt even load on iOS 16! How are you going to have a broken app and charging people?Business Response
Date: 09/06/2022
Customer ******************* had a failed payment on August 30, 2022 due to his autopay being connected to a closed/frozen account. At the time of applying for KoraCash Recharge, the customer selected which bank account he wanted funds deposited into and which account he wanted his payment drafted from. As referenced, the account has specified for payback is either frozen or closed, so the payment failed. Kora's loan agreement explicitly states that a $15 NSF fee will be applied to all accounts with failed payments. Since this incident, Kora has emailed the customer to let him know how he can update his payment method to an operational bank account. Attached to this response are references to the failed payment and closed bank account.Initial Complaint
Date:06/08/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid off my account in full, the company is not reporting negatively to my credit report.Business Response
Date: 06/08/2022
Kora has explained to the customer that credit reporting updates can take anywhere from ***** business days to update following account changes. The customer's last payment was completed on May 15, 2022. Kora subsequently reported their account as paid in full at the end of May, aligning with our monthly reporting schedule. Understanding the time frames that credit bureaus operate in, the customer's credit should be updated by the end of June or July. Additionally, the customer has since disputed their credit report and it has been updated on the back-end, even though Kora Financial already reported the account as paid in full.
This business's accreditation status is currently suspended and under review.
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