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Complaint Details
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Initial Complaint
07/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have attempted to contact this company for over a year when ever I get a hold of some one they mislead me with false information and when I call back I get no reasons not only did they not credit me for all my payments for almost 2 years but I also paid my car off completely there is still a lean on my car I have not been able to resgister it in over a year now the vehicle has damage since it has been sitting for so long I have emailed almost everyone at the ******************************** also mislead me not wanting to take accountability for whats going it cost me **** to fix the vehicle and all I want is the Lean to be taken off my car and my title thats it
Business response
07/23/2023
We have contacted the consumer and forwarded the title to her. The lien has been removed.Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying to get a hold of someone for the past two days to figure out why my Acct. was closed back on April 6th. I have not been notified of any of this no email or call was made. I have been in contact with my accountant since then and I last spoke with my Accountant this past Monday to make a payment. Still not notification that my acct had been closed. All phones are disconnected!! I called the office on Montrose and have not gotten one answer just VM I am not able to get a hold of anyone!! If my Acct was closed back in April then who have I been paying since? I will be stopping by their office Tomorrow and they better pray that someone will be there to assist!! Not being able to get a hold of them for two days is concerning. Why was my Acct closed and why wasnt I notified of it. Why wasnt it communicated. I have been speaking to my Accountant since after April 6th 2023 and was never told that my Acct has been closed. I made a total of $856 payments since April 6th 2023. On their site it says that my Acct is closed and I owe $1,880 if my Acct is closed who have I been paying for the last two months.Initial Complaint
04/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought the Jeep Cherokee in Nov of 2022 a month later the vehicle was having issues. Took the car in and they fixed things that didnt need fixing. They didnt fix the reason I brought it in. I brought the car back and now they are saying the engine blew while in their possession. How is that possible? They have reviews from previous employees of their ********* sale of lemon cars. They want me to pay ****** for labor and a new engine.Initial Complaint
02/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
January 4th I purchased a vehicle at Chicago Car Center ***************************************************************. I put a down payment of of ***** dollars cash. The staff was totally unprofessional. I feel that this car dealership took advantage of me because this was my very first time ever buying a vehicle & financing a vehicle. The very first car that I purchased was Chevrolet Cruze 2015 on January 4th 2023. The moment I left the car dealership the ***** Cruze began to over heat the ***** Cruze had very poor acceleration. So the very next morning I returned the ***** Cruze back to Chicago car Center for a better vehicle. I Was then given a ***** CR-V 2011 with the mileage of ****** miles. The ***** CR-V was driving pretty well until 2 days later when the ***** CR-V wouldn't crank. It has been several times when the ***** CR-V wouldn't start/crank & has left me stranded on the ******************* I notified the dealership & told them my issues I was having they responded in a rudely way saying I am a liar & that's not true. I returned the ***** CR-V back to Chicago Car Center & asked for my down payment of ***** back because they weren't honest about the condition of the cars they are selling. Chicago Car Center Denied my return of the down payment & forced me to receive another vehicle from them. I was shocked & afraid at the time I didn't know how to handle this situation. So The third car that I received from this dealership was a Chevrolet Equinox 2016. This Car was in poor condition the brakes were dragging the the ground & the car was so loud that it sounds like it was missing a muffler. This car also had a non stop shake to it. I tried my best to work with the vehicle it just didn't work out with me for transportation use. I had possession of the Chevrolet Equinox for only 6 days because I didn't know what to do in this situation. On the 6th day I called the finance bank & told them I am not moving forward with Chicago car Center I returned the Chevrolet. I have cried days.Business response
03/10/2023
We are sorry about the multiple cars that had issues. We will stop any bad debt reporting for this account. Please contact us directly if you find any further issues.Customer response
03/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the vehicle in 2018, been having issues since I got it. I take it to the shop and they fix it but then it started acting up again. I reached out to them and all they do is repair it just to drive it out of the shop. Last year it stayed in the shop for whole month of November. I told them the check engine started to come and they told me that I they have to see it. Now the transmission is gone out and I can't register the vehicle because it will not go through.Business response
12/04/2022
We appreciate having had *************************** as a customer for the last 4 years.
Any car, whether new or used, is likely to have mechanical issues over time.
Luckily, ********************** bought a 3 year vehicle service contract that took care of fixing her car a year ago. We see notes that the fix took a while to figure out.
Unfortunately, Chicago Car Center cannot be responsible for fixing mechanical issues 4 years after the purchase.
The mechanic shop correctly told her that they would have to look at the car to determine the seriousness of the ****************** problem. If the transmission is truly broken, it may not be worth fixing it.
We will reach out to ********************** to see if she is interested in trading in her car to get a new car.
Customer response
12/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle on October 21st on the 23rd my check engine light came I took it back to the dealership I purchased it from because if anything happens in the the first 30 days they agreed to fully fix and repair the issue. I took the car in they said it was the catalytic converter and that it would be fixed I picked up the car after the allegedly fixed the problem but then again three days later the check engine light comes on again and again I take it to the shop for another mechanic in the same shop saying that it is once again the catalytic converter nothing had been fixed they are just cutting off the check engine light they are purposely not answering the phone and keep giving the run around trying to prolong this 30 days so they will eventually not be responsible Ive paid them over $2000 towards this car and I just want it fixed correctly as promised and guaranteed to me in contract.Business response
12/04/2022
We believe the customer issue has been fully taken care of. We had no issue with taking care of the repairs within the 30 days.
When **************** bought the car, he agreed to a deferred down payment. His major issue seemed to be that he needed to pay that to get his vehicle back.
Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car caught fire 5-25-2022 which I brought the car from Chicago car center I had been going back in fourth letting them know its some wrong cause my break lights kept going on turning signal never worked in u had the car for a year took it back in fourth to the shop only for it to catch fire a electrical fire they then proceeded to tell me that they a get the same finance company to finance me another car all I had to do was put 500 down in the other car will be closed out they then gave me a 2011 Outback subraru we signed the contracts 5-27-22 for that car I had the car for 2months they came in got the car 7-19-22 the dealership came in got the car they never emailed over my contract to the finance company so they have no record of me even having a truck they using the finance company false advertising on ****** acceptance in they have no record of me even having a truck just the elantra they still have my contract right now after 2 months of me having this car never faxed it over so the loan was never finalized in they wanted me to pay the my car note money in not the finance company can yall please help me Chicago car center have alotta bad reviews I have police report they told me to file like my car was stolen whole time they had the car I got recorded phone calls between me the insurance company in the th finance company I hope u guys can help me my email is ************************* my number is **********Business response
08/01/2022
*************************** was sold another car after her first car was totalled and she received a new contract on the day of sale in her email. She needed to provide a little more information to get set up properly in the ****** system. However, she did not respond to any calls or text messages and did not make any payments. Without any contact or payments we had to repossess the vehicle. She has been offered to redeem her vehicle.Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This my second car with them they sealing me these bogus cars I get the car it drive fine then a week or two later things starts to happen and Im paying to much but Im not **** pay a note if yall can fix my problem now they not trying hear meBusiness response
06/03/2022
The only complaints we see in the system relates to a cracked windshield and a lock/unlock not working on the remote. We should have addressed those issues already. ************************ should contact customer service if new issues have come up.Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from Chicago Car Center, *** on March 29, 2022. The vehicle purchase was supposed to come with a 7 day guarantee and 30 day warranty to cover mechanical problems and an insurance/service plan to cover maintenance and insurance. The vehicle broke down the day after leaving the lot. I was told to bring the vehicle back to the dealership for service; the additional service/insurance plan equaled roughly 40% of the vehicle purchase price (Vehicle price - ******; Insurance plan price - $7313), however, they were performing the service at the dealership. I returned the vehicle, they allegedly performed the repair, however it broke down again a couple of days later. I was still within the 7 day window so I asked to return the vehicle and cancel the agreement however they refused, stating that they could only exchange for another vehicle that was the same price or higher. At the this point, I have had the vehicle for a little over a month and it does not run. I feel like the vehicle and the additional warranty/maintenance/insurance are all completely worthless. I would like to return this vehicle and receive a full refund.Business response
05/21/2022
The car that ************** ****** purchased from us unfortunately had some engine problems that only became known after the sale. Fortunately for ****************, we offer a 30 warranty as part of the purchase were we repair all issues that become known during that time at no cost to the customer. Based on the engine error codes, it looked like replacing the *** would take care of the issue. Unfortunately, it that did not fix the issue and we determined we have to replace the engine. We have the replacement engine at our service center waiting for **************** to bring the car, but it seems he is not able to bring it until June 6th.
We also have a unique offering where we offer to exchange a car into another car during the first 7 days and **************** qualified for the this program. We presented a number of alternatives, but he was not interested in any of them. This program is also included in the purchase price.
**************** also purchased two other programs. The maintenance program provides money to pay for oil changes and future repairs. The umbrella program covers liability insurance and accident coverage. Neither of these programs relate to the immediate mechanical problems.
We would like to help **************** get driving again.
Customer response
06/01/2022
Complaint: 17187126
I am rejecting this response because: the car sales lady knew that she was selling me a car with a faulty engine, so thats why she offered the many different programs that I had to pay for. She told me if the car has any engine problems then she proceeded to say if the car has any problems the program would cover. I feel scammed out of my name because if I decide to give up the car now it would mess up my credit completely , so I feel stuck with this car. They took my down payment and they knew it was something wrong the car. I asked for a refund because the car broke down after only 2 days and I wanted to take my services somewhere else but they didnt allow it because they told me that I can exchange it for a different car not knowing I have to pay for that program. I would like my money back and they can take the car and make sure its nothing that affect my credit.
Sincerely,
***********************Business response
06/02/2022
We can guarantee you that the sales lady did not know the car had mechanical problems. No sales person want to sell a product that the customer is not happy about as that creates a lot issues and extra work for them. However, they know that most cars will have mechanical issues over 4 years and those issues often arise when customers don't have the spare money for the repair, so they advocate those protection products. We will continue to do our best to keep you driving.Customer response
06/03/2022
Complaint: 17187126
I am rejecting this response because: I think this was a scam with *****% interest rates.
Sincerely,
***********************Initial Complaint
04/29/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a car from Chicago car center and they told me I had full coverage but they went behind my back and got liability with another company and theyre refusing to print out my full coverage contractBusiness response
04/29/2022
*************************** has a little misunderstanding of how the full coverage plan works. She bought an umbrella program covering four different situations. The first is liability insurance. ******************* can only be issued by insurance companies. She got an insurance card, which is the only thing required by the state and the police. The second is an accident waiver that is similar to a comprehensive/collision part of a full coverage policy. The accident waiver can be issued by ******. The original sales contract has a full description of the umbrella policy. We will be happy to give her another copy of the contract if needed.
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