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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a 20 year anniversary gift from my employer. I went to redeem the gift on the ** code website I was provided and the required phone number field would not allow me to place the order even after I inputted the correct phone number numerous times. I called the customer service number and the gentleman on the phone told me they were busy this time of the year and transferred me in someones voicemail. Extremely disappointed with how this company handled my concern. Ill be sure to make my employer aware as well.Business response
12/27/2023
Dear ******************, We are sorry to hear that you encountered problems redeeming your gift certificate online. We have forwarded your concern about loading the phone number into the redemption field to our technical staff. They are working on a fix for this problem. We are also sorry you had difficulty reaching a customer service representative on our customer service 800 phone number line. I have forwarded your complaint to the head of our customer service call center. Our redemption center indicates to me that you did indeed redeem your certificate for a Casio ******* watch. This item was shipped to you by **** tracking number: ********************** and was delivered in ***********, ** on December 22, 2023 at 2:22PM. In that the item you requested was delivered to you, we will consider this complaint resolved. Again, we are sorry that you encountered a problem loading your telephone number into our redemption website and thank you for reaching out with your concerns. We hope that you are pleased with the watch you selected and that we may be of service in the future in a more satisfactory manner. Sincerely, ****** Bennett, CEO ********************
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Contact Information
1429 N Wells St Suite 505
Chicago, IL 60610-2570
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.