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Business ProfileforTrans Union LLC
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 10/12/2023, the Federal Trade Commission and Consumer Financial Protection Bureau (CFPB) filed a joint complaint and stipulated order against TransUnion Rental Screening Solutions, Inc. and Trans Union LLC. On 10/18/2023, the business entered a stipulated order for permanent injunction, monetary judgment, civil penalty judgment, and other relief with the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB). The order settles allegations that TransUnion Rental Screening violated the Fair Credit Reporting Act by failing in numerous instances to follow reasonable procedures to assure maximum possible accuracy of eviction records in its tenant screening reports, and when it obtained criminal and eviction records from third-party vendors, identify the third-party vendor as a source of the records in its disclosures to consumers. Under the terms of the order, the business agreed to take specific actions to ensure maximum possible accuracy of its tenant screening reports and provide complete disclosures to consumers who request them. The order also requires TransUnion Rental Screening to pay $11 million in consumer redress and a $4 million penalty to the Bureau. The stipulated order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to this link
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.
On April 12, 2022, the Consumer Financial Protection Bureau (CFPB) filed a lawsuit against TransUnion, two of its subsidiaries, and executive John Danaher for violating a 2017 law enforcement order. The order was issued to stop the company from engaging in deceptive marketing, regarding its credit scores and other credit-related products. According to CFPB, TransUnion continued its unlawful behavior, disregarded the order's requirements, and continued employing deceitful digital dark patterns to profit from customers. CFPB's complaint also alleges that TransUnion violated additional consumer financial protection laws.
For more details go to the Consumer Financial Protection Bureau Press release.
Amended on 5/24/2023: TransUnion; Trans Union, LLC; TransUnion Interactive, Inc.; and John T. Danaher | Consumer Financial Protection Bureau (consumerfinance.gov)
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 555 W. Adams, Chicago, IL 60661-3719
- BBB File Opened:
- 4/1/1969
- Years in Business:
- 76
- Business Started:
- 1/1/1948
- Business Started Locally:
- 1/1/1948
- Business Incorporated:
- 12/31/1998
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Consumer Interactive
- Business Management
- Chris Hatala, Administrator - Complaint Management
- Ms. Michelle Elliott-Downs, Administrator
- Ms. Kim Bye, Operations Director
- Additional Contact Information
Phone Numbers
- (800) 916-8800Other Phone
- (800) 916-8800
Customer Complaints
16,659 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
194 Customer Reviews
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Most Recent Customer Review
Robb C
07/10/2024
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