Customer ReviewsforAlliant Credit Union
43 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from RA M
1 star06/18/2024
Random $1,000 charge on my banking account. I've never worked with this bank, don't know who made the payment and find it ridiculous they took payment from a company checking account without running a background check on the individual. Apparently you can just open an account with them by giving them a random account # and they wont hassle you to confirm any security questions! THIS IS A GREAT BANK FOR CRIMINALS!!!Review from Troy B
1 star04/27/2024
Been with this bank for 25 years, and absolutely terrible experiences with them that keep getting worse. Terrible customer service. Had insurance forced placed on a loan that has current coverage. Nobody from bank called for verification and has since adversely affected credit based on the increased loan amount to cover insurance. Waited on phone for 30 minutes after answering 6 or 7 questions to verify my identity. Agent came back on line and request to call me and have received no return phone call. Bank forces monetary actions on account and can't even contact them to dispute.Review from Barbara V
1 star03/14/2024
This is a terrible bank. Had a terrible experience while trying to open a CD at a good rate. They took the CD amount out of my bank then took additional $50,000 for a savings account. It has been a nightmare trying to get the money back to my bank account. They will not let me ACH transfer the money back to my account because they claim no more that $2500.00 for the first 30 days. ***** app is NOT user friendly. **************** was patient but not helpful. I think they must deal with angry customers daily, based on the reviews I see here. So sorry I only looked at the A+ rating and did not read the customer reviews. How can they have an A+ rating with such terrible reviews. My advice is to stay away, there are too many GOOD banks out there.Review from Cherise B
1 star02/28/2024
Very poor customer service. Was hung up on when politely asking to speak to a supervisor. **** services representative was very rude.Review from Fernanda P
1 star02/04/2024
This credit union has illegally blocked me out of my own joint accounts without explanation. My debit card has been blocked and my online access has been denied because my husband made a call and asked you guys to do that? Without absolutely no legal documentation or court orders. He just made a call. And when i called customer service and asked for an explanation not only they gave me the run around game, trying to avoid answering what had really happened Also, one of the reps made me open more accounts to try to fix the problem i was having with accessing my joint accounts online and not having access to my online banking. All lies. they were always rude and told me that's how alliant works period. That's completely ILEGAL. I will resolve this with my attorney and hopefully recover my funds and never bank there again. I will make sure my review appears in all possible public sites.Review from Nicky l
1 star12/06/2023
Unfortunately I've experienced not only horrible customer "care" but also an inconvenience. I made an online deposit however this bank is holding my check for reasons saying I delinquency in payments. I never used my account for payments as I cant, since it's a savings account. Now they're saying my check will be released two weeks later. Be aware, this is a form of scam.Review from Jessica C
1 star11/29/2023
I was taken aback by the customer service I encountered today. The representative displayed condescension and a sense of chagrin, even laughing at my valid concerns within the given context. Despite the need for identity verification, which I understand, the process involved redundant questioning. This account, albeit secondary to my ***** Fargo and *********** accounts, serves its purpose for transactions. However, the lack of professionalism and understanding exhibited by the customer service team, especially in response to my dissatisfaction, leaves me compelled to suggest seeking a credit union that values customers without a hint of pretentiousness.Review from Laura D
1 star11/20/2023
Horrible Bank and ************************* The rudest people I have ever spoken to. They do not care about their business, or they wouldn't talk **** to people. We financed our RV with them and after making one payment we paid it off as they said we owed more money than what we purchased it for. They owe us over $800 for gap insurance for almost 60 days and said it will take another 2 weeks. They are thieves and keeping our money that Lazy Days sent them. We call every week and get mixed stories every time. Somebody needs to keep them accountable. This is ridiculous and stealing. What can we do?Review from Doug G
1 star11/13/2023
Hands down worst place I've ever done bussing with! They've taken money from 2 of my bank accounts multiple times and overdrafts my account. Then they'll stop nothing to rectify the situation! I've been almost 3 weeks trying to get the money I worked for! Still nothing today but sorry for the inconvenience and me knowing they could care less! I asked the lady wouldn't she be upset if it was her being treated that way and she said most definitely and still done nothing to help. I'll never do business with Alliant credit union again! I'll also make sure everyone I speak with knows how terrible they really are! Which their reviews said it all! That's why they have a 1.2 star rating! Wish I could give less than a star, because they aren't worth that!Review from John N
1 star10/27/2023
Dishonest practices- Applied for HELOC and put "Home Improvements" as reason for taking out loan. Initially approved for $90,000. Jumped through every document hoop they required, setup checking/savings account (there's a fee), funded those accounts, and ordered appraisal (at outrageous price of $650.00. side note: I knew the appraiser and he doesn't get near that much- so pure profit for the bank). After appraisal I'm told they will not fund HELOC with house under construction even though that's why I applied. Delayed my project for a month and cost me $650 for a worthless appraisal. Do not do business with an institution that makes up the rules during the process! I'll never do anything with them again.
Customer Review Rating
Average of 43 Customer Reviews
Contact Information
11545 W Touhy Ave
Chicago, IL 60666-5000
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