We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Vicinity Credit Union has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Vicinity Credit Union

              4444 S. Pulaski Road Chicago, IL 60632-4011

              BBB Accredited Business

            • Vicinity Credit Union

              1526 E 55th St Chicago, IL 60615-5527

              BBB Accredited Business

            Business ProfileVicinity Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            4444 S. Pulaski Road

            Chicago, IL 60632-4011

            Visit Website
            (773) 376-6000

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            9:00 AM - 5:30 PM
            8:30 AM - 12:30 PM
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/22/2017

            Years in Business: 93

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            United Credit Union is a cooperative financial institution dedicated to serving members' needs by providing education, products and services, which promote financial independence while maintaining fiscal stability of the credit union.

            Products & Services

            Services offered: savings, free checking, Mastercard debit card, holiday & vacation club savings, Certificate of Deposits, Roth & Traditional IRA, new & used auto loans, mortgage loans, Visa Platinum credit card.

            Business Details

            This is a multi-location business.

            Find a Location

            Vicinity Credit Union has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Vicinity Credit Union

                4444 S. Pulaski Road Chicago, IL 60632-4011

                BBB Accredited Business

              • Vicinity Credit Union

                1526 E 55th St Chicago, IL 60615-5527

                BBB Accredited Business
              Location of This Business
              4444 S. Pulaski Road, Chicago, IL 60632-4011
              BBB File Opened:
              5/27/1992
              Years in Business:
              93
              Business Started:
              2/2/1931
              Business Started Locally:
              2/1/1931
              Accredited Since:
              12/22/2017
              Hours of Operation

              Primary

              M:
              9:00 AM - 5:30 PM
              T:
              9:00 AM - 5:30 PM
              W:
              9:00 AM - 5:30 PM
              Th:
              9:00 AM - 5:30 PM
              F:
              9:00 AM - 5:30 PM
              Sa:
              8:30 AM - 12:30 PM
              Su:
              Closed
              Business Management
              • Mr. Mario Aguirre, President/CEO
              • Mrs. Tamara Gonzalez, Administration/Facilities Manager
              • Ms. Mayra Avila, Marketing & Business Development Manager
              Contact Information

              Principal

              • Mr. Mario Aguirre, President/CEO
              • Mrs. Tamara Gonzalez, Administration/Facilities Manager

              Customer Contact

              • Mr. Mario Aguirre, President/CEO
              • Ms. Mayra Avila, Marketing & Business Development Manager
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/17/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              The Company where I finance my car through which is United Credit Union placed a CPI to my car loan, but I have full coverage insurance, in which was sent to ************************************* several times and also uploaded to the insurance data base .I've been trying to get a CPI refunded since July 3rd, a Liberty Mutual employee named ************************* (Consumer Affairs Specialist II (PST) has been also trying to help send information to a ************************************* with United Credit Union but haven't been able to get any resolution. I keep receiving harassing phone calls and so I sent an email to the Retail Operations Manager ******, and he reply with an inappropriate email. The email that was sent from ************************************* was very much spiteful, insulting and degrading to me. It is by far the worst customer service I've ever experience in life. I have included all of the emails in an attachment below. I feel like ****** is being very rude and spiteful because he has to do his job and because he doesn't like answering questions and assisting customers. I would like to send a complaint to the corporate office for United Credit Union because I believe this is not the first time he has been degrading customers. I also feel like he's treating me like this because I am African American. Something has to be done, there is no way he should be allowed to talk to and treat people this way. Not only did he report false information to the credit bureau, he also reported it to collection, and I've made every payment. I was given so much misinformation, that I had purchased 2 car insurance policies just to be on the safe side, because I tired of receiving the harassing phone calls. Me spending over $1000 on two different insurances just because of miscommunication with United Credit Union. Please help me get some type of resolution on this, because I feel ****** is out for retaliation against me and I have done nothing wrong but try to get my refund so that my account can be corrected. Thanks
              Read More
              Read 1 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shane B

              10/13/2023

              I have started the loan process, but I have been neglected by the lender. They pulled incorrect information, which has negatively impacted my credit score. Despite multiple attempts, I have not been able to get in touch with them. The manager promised to call me back several times but never did. It has been a month since I started the process, and there has been no resolution. As a PhD student, I feel like I am being judged unfairly. The whole process has been frustrating, especially because the loan could have been paid off in less than a year. I am planning to cancel the account as soon as I get back in town. I had multiple jobs, so my availability was limited. I requested a meeting with someone, but it took three weeks for the manager to call me back. Even after that, I was denied for reasons that were not accurate according to my credit report. I checked with my loan service, and I have been in school full-time since 2010, starting from my undergraduate degree to my current PhD ******** I feel like there are more retaliations and personal than professional.I'm sad to say this but it has been a terrible experience the last three years being with them

              Vicinity Credit Union Response

              10/16/2023

              Share, we're sorry to hear that you've had a negative experience with our services. We will contact you today to discuss the matter further. We value your membership and hope to have the opportunity to serve you better.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.