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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased 334 shares of a company called 4bidden knowledge TV back early this year of 2022. The transaction took weeks to complete in addition I have yet to hear back from any representatives of this website after sending an email to them in regards to selling my shares. Im convinced the website and the company invested in was a scam.Business response
10/26/2022
Dear Better Business Bureau,
Regarding complaint ID ********:
We are sorry to hear that one of our investors submitted a complaint to you regarding this matter.
The complaint you sent us, dated October 22, 2022, states that the investor emailed us and never heard back about how to sell his shares. Our records do not show him asking about that until October 23, 2022 - the day after the complaint was submitted to you.
It is unreasonable to send a request to a companys customer support at 8PM a Sunday evening and expect an immediate response - and it is impossible for him to be waiting for a response to a question we had not yet received.
After reviewing the complaint and this investor's records we believe without a doubt that this complaint is entirely without merit, and should not affect our rating.
As our response explaining our side of the dispute will be lengthy, with numerous references and sources explaining our position, we are including our full response as a PDF letter to the email you told us to send supporting documents to in your initial message informing us of the complaint, ***************************************************************************************.
In short, the answer to the investors claims of we did not respond - he did not give us time to respond. As for the question he was asking about selling his shares - as noted in the supporting letter and documents, the answer to that question can be found in numerous locations, and we even have a record of him agreeing to the statement I understand that it may be difficult to resell the securities that I am investing in. prior to creating his investment.
Please review the supporting documents, and if anything is not clear - please let us know.
Sincerely,
*******************************
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Contact Information
222 Merchandise Mart Plz Ste 1212
Chicago, IL 60654-4342
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.