Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Hornblower Cruises and Events

          View full profile

          This is a multi-location business.

          Find a Location

          Hornblower Cruises and Events has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Hornblower Cruises and Events

              455 N Cityfront Plaza Dr Ste 2600 Chicago, IL 60611-5506

              BBB Accredited Business

            • Hornblower Cruises and Events

              200 Seaport Blvd Suite 75 Boston, MA 02210-2031

            • Hornblower Cruises and Events

              123 Chestnut Street Suite 402 Philadelphia, PA 19106-3060

            • Hornblower Cruises and Events

              109 East Main Street Suite 500 Norfolk, VA 23510-1657

            • Hornblower Cruises and Events

              60 Rowes Wharf Boston, MA 02110

            Location of This Business
            455 N Cityfront Plaza Dr Ste 2600, Chicago, IL 60611-5506
            BBB File Opened:
            9/30/1992
            Years in Business:
            20
            Business Started:
            11/26/2003
            Business Incorporated:
            11/26/2003
            Accredited Since:
            4/8/2022
            Type of Entity:
            Corporation
            Number of Employees:
            225
            Alternate Business Name
            • City Experiences
            • City Cruises US
            Business Management
            • Ms. Colleen Scalise, Administrative Director
            Contact Information

            Principal

            • Ms. Colleen Scalise, Administrative Director

            Customer Contact

            • Ms. Colleen Scalise, Administrative Director
            • Ms. Whitney Snyder
            Additional Contact Information

            Phone Numbers

            Serving Area
            • IL
            Products and Services
            Odyssey by Hornblower, Spirit by Hornblower, Seadog by Hornblower, Spirit by Hornblower, Seadog by Hornblower
            Refund and Exchange Policy

            • All cruise tickets are non-refundable. However, for parties of 19 guests or fewer you may reschedule
              your cruise free of charge with at least seven days advance notice. If you must reschedule your
              cruise less than one week prior to the cruise date, you will incur a rebooking fee (fee varies by cruise type).The balance of your payment will be held on your account and can be applied toward a future cruise within the next year. All Specialty and Holiday Cruises are non-refundable and non-transferable. Day of cancelations and no-show's will not be refunded or credited.

              For groups of 20 guests or more a signed contract is required. If you cancel or breach this Passenger Contract for any reason other than Force Majeure, you will be responsible to pay a certain percentage of the total cost on your contract.

            Contact Information

            455 N Cityfront Plaza Dr Ste 2600

            Chicago, IL 60611-5506

            Visit Website
            (312) 396-2277

            Accreditation

            BBB accredited business

            Accredited Since: 4/8/2022

            Years in Business: 20

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.