ComplaintsforTalx Corporation
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Calling the **** ************ number has gotten bad. I am placed on hold for 5minutes then am disconnected automatically; disconnected because I get transferred but agent doesn't get on the line; or disconnected because I'm transferred to an agent, I can hear the agent, but the agent doesn't get on the line. Time is wasted (up to 15minutes today).Initial Complaint
08/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had nothing but issues with The Work Number aka Equifax aka ********** I was supposed to have an account set up to be able to access employment/wages records of my clients for verification of employment. For whatever reason, that didn't happen. I contacted The Work Number (TWN) numerous times, spoke with customer services reps, who attempted to assist me, and ran into the same issues I did. Also, I contacted the "so-called manager" ***************************** via email, never spoke with her on phone, while I called her several times her VM is always full and I couldn't leave VMs. In the meantime, I received a **** for $135.00 and now another for $1,202.42. Apparently, I was being charged even though I didn't access any of the information I needed. I remember asking CS about it and I was told, "you only get charged if you access and print out any records" and that didn't happen. However, for billing purposes, TWN, TAXL, and EQUIFAX don't have any problems billing me. Find them to be a scam!
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.