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Find a Location

USS-Express Delivery LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • USS-Express Delivery LLC

      null Chicago, IL 60604-2957

    • USS-Express Delivery LLC

      1644 NE 33rd St Unit A Oakland Park, FL 33334-5324

    Business ProfileforUSS-Express Delivery LLC

    Delivery Service
    Multi Location Business

    Current Alerts For This Business

    There are 3 alerts for this business. See all alerts
    Out of Business:
    According to information in BBB files, this business is no longer in business.
    Alert:

    In October, 2022, the BBB investigated USS-Express Delivery LLC’s business practices. This investigation was prompted by a scam tracker request. The details of the scam stated that the business is hiring for package delivery. The consumer stated that the business practice seemed doubtable. The BBB have reached out to the business to aquire more details about USS-Express Delivery LLC business practices. 

    The business responded on 10/10/2022 the business sent over a Certificate of DOT and Drug and alcohol Enrollment program for the driver.  After that the business has stopped communication. The BBB sent another letter asking the business to please substantiate with more information and to remove the BBB Torch logo infringement as well as the business is not accredited.

    As of 10/25/2022 the business has not continued communication to BBB emails or substantiated claims.

    Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice. 



    Additional business information

    Additional Info:
    Mail sent to the business on 12/29/2023 was returned by the U.S. Postal Service as Undeliverable as Addressed.
    Advertising Review:
    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
     
     On 10/04/2022, BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation that the business is not deceptive or fraudulent with business activities as required by BBB’s Code of Advertising. 

     

    The business advertised the following product on their website:

    How Uss-Express Works

    “Hi, I’m Emily!

    I like ordering stuff from all around the world, and USA stores are my favorite so far since I don’t have many fun items in Italy. But, when you order directly to Italy, the delivery price is very high, so I end up ordering less and less each time, which saddens me.

    So now I order things through this service. The best part about it is that I can order products from different stores and they will all arrive in one place. Then, all my items will be placed in one package by service representatives and sent to my home.”

    This is John from the USA

    He receives your packages, checks them, and sends them to you.

    He works from home and earns a decent income.

    He has a lot of free time during which he studies or relaxes. Free time is his favorite thing in the world, so this job is just perfect for him.”

    The BBB Code of Advertising States:

    1. Basic Principles of the Code

    1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

    1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

    1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

    1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

     

    On 10/5/2022 the business responded and inquired about becoming accredited, they sent over a Certificate of DOT and Drug and alcohol Enrollment program for the driver.  After That the business has stopped communication. The BBB sent another letter asking the business to please substantiate with more information and to remove the BBB Torch logo infringement as well as the business is not accredited. As of  0/25/2022 the business has not continued communication to BBB emails or substantiated claims.

     

     

     

     

     

     

    See all additional business information

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    USS-Express Delivery LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • USS-Express Delivery LLC

        null Chicago, IL 60604-2957

      • USS-Express Delivery LLC

        1644 NE 33rd St Unit A Oakland Park, FL 33334-5324

      Location of This Business
      Chicago, IL 60604-2957
      BBB File Opened:
      2/11/2022
      Business Started:
      5/5/2021
      Alternate Business Name
      • USS-EXPRESS
      Business Management
      • Leandra Jackson
      Contact Information

      Principal

      • Leandra Jackson

      Customer Contact

      • Leandra Jackson

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      BBB unable to locate business
      USS-EXPRESS is not following the honesty and integrity the company claims to have. I have completed the desired committments and have not received reimbursement for my services, time and resources. On February 7. 2023 I emailed the company to deactivate my account after I no longer wanted to complete orders due to the many issues I had with this company. On Feb 10, 2023, I received package # ***** and completed it on Feb 10, 2023.(evidence provided below). On February 20, 2023, I received package #***** I informed that I no longer should receive packages and did not have the time or ability to complete. After going back and forth about this package I was informed that if I complete this one last package which the package previous was supposed to be my last I would receive $40 bonus plus $20 per package. I completed the package on Feb 24,2023. (evidence provided below). After I uploaded the receipt of drop off my account was deactivated which should have been done weeks ago and I never received my reimbursement. I no longer have access and have been trying to get in touch with in customer service whom was messaging back but now I'm getting no response from anyone (evidence provided below). The company owes me reimbursement for my services provided to the company.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joan D.

      5 stars

      09/22/2022

      Great Experience with Uss-Express: attentive customer service. To redirect a router that could not be found in ****** and could not be sent by Amazon.com from the **, I tested Uss-Express. Everything went smoothly, there no reasons to Complain.

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

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