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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In their evaluation they said my college is not accredited by their institution. In that case they should refund me because they were not able to evaluate my certificate. But when I talked to them they said they can't help because they have already provided the service and when I dispute the charges. They also says they have provided the service. Because I have paid through klarna . Klarna doesn't support there client so easily. They got away with my money. I go scammed by them. They were so rude to me when I asked my money back. They are not trusted. If they got your money somehow. You will never get the money back. So be carefullInitial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, Greetings. Please my name is ***************, Im a ** citizen but then I completed my high school in ***** of which Im yet to go back to college in spring. The issue is I needed an evaluation for my high school results so I can submit them to the college to which I applied. So about two weeks ago I heard about this company Scholaro *** which I trusted does this kind of evaluation. So on December 25, 2020, which was last year I submitted my results and a card to prove my results are right and made a payment of $200 for my results to be translated. I was informed Im gonna receive my order within 3-5 business days and after the translation, Ill receive a copy in my email before the hard copy arrives And close to two weeks now I havent heard anything concerning my transcript from these people. I reached out to them several times but to no avail. So this morning I tried writing then an email and all they could tell me is I havent completed my order or made my payment. Meanwhile, I did all this and my account has been charged $200. They trying to force me to make another payment of which I made already and my account has been charged with that. Please I hope this issue can be resolved.Thanks ****.Business response
01/24/2022
Dear Better Business Bureau,
The customer misunderstood our terms and conditions as they clearly state that the customer will receive their order in 5-7 business days, not in 3 days as the customer claims. The customer placed his order on Christmas last year, December 25, 2021. Furthermore, our office was closed Friday New Years Eve (December 31, 2021). Our holiday business hours announcement was posted on our website and the estimated date of completion is always listed for each order and can be seen by our clients in their accounts. He used extreme profanity towards one of our new team members which were highly inappropriate. His order was completed on January 6, 2022, and was mailed out to him the following day, January 7, 2022 ****** tracking number 288493765947). He received his package on January 12, 2022. We hold ourselves and our business in high regard with the utmost integrity, and sincerely apologize for any inconveniences, confusion, and unfortunate circumstances this may have caused the customer.
In addition, we copy the email response we sent to the client on Thu, Jan 6, 2022, at 1:13 PM. It might help to understand the situation better.
Hi ****,
We are sorry for the confusion.
Our system indicates that there are two accounts registered in our system.
**** ******************* created on 12/25/2021 at 5:28:21 PM CST;
*************** ******************* created on 11/7/2021 at 5:35:26 PM CST.
As you can see, one of the accounts linked to an email address with a typo (U instead of I).
Unfortunately, you placed the order under the account with the typo. Which didn't allow you receive our email notifications.
It also caused difficulties locating your account and the order you placed on the 25th.
However, it looks like you could still log into your account, upload additional documents and see our messages.
We recommend our clients contact us immediately if they: cannot access their account; or don't receive email notifications from us.
Our standard processing time is 5-7 business days unless you order a rush service. We were closed on the 24th and the 31st, which means we started processing your order on the 27th. The verification slightly delayed processing your order. Our system sent a notification about it via email. The order will be ready by the end of the day.
We will allocate your order from ******************* to *******************.
Please, bear in mind, we do not allow cursing at our staff members or any kind of threats and reserve the right to refuse service in cases of profanity.
We understand that Better Business Bureau is a private, nonprofit organization not affiliated with the Government or forces, we appreciate your volunteering towards making business practices better.
__________
Best regards,
************
************
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