ComplaintsforKENTECH Consulting, Inc.
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I attempted to sign up for and purchase a background check for my own past addresses history (as I am having trouble with the dates needed for a form I-130 for my wife). After I created an account on their site eknowid.com and attempted to purchase a address history check, I was directed to the payment screen where I gave my credit card information and was charged $15.However I did not receive any sort of confirmation nor did it ask me for the relevant information to perform a check, and when I called their customer support they said there was a "technical issue" on their end and that the order was not processed.However, while waiting today on a "call back" I never received I tried simply creating a new account to try again, and I couldn't even create a account properly or order anything because their website is so broken.It seems highly suspicious that their website design was to charge me before even filling out a proper order for a background check, that their customer service is mostly non responsive, and that their website is not usable (I was operating a iPhone 12 iOS Safari browser).This seems like a scam.Business response
06/01/2024
Dear customer
first allow me apologize for the delay. In fact I recall seeing your email come to Support and thought you were taken care of. I will personally make sure that someone follows up with you first thing Monday and apologies for the delay.
Should you have any other questions here is my direct number. You can call me personally area code ************. Please standby for resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.