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Find a Location

Rivich Auction & Estates has 1 locations, listed below.

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    Business ProfileforRivich Auction & Estates

    Estate Auctions

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    415 N Sangamon St Ste Ll, Chicago, IL 60642-6546
    BBB File Opened:
    6/17/2022
    Years in Business:
    37
    Business Started:
    1/1/1987
    Business Incorporated:
    3/19/2021
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rivich Auction Inc.
    Business Management
    • Ms. Rebecca Rivich, President
    Contact Information

    Principal

    • Ms. Rebecca Rivich, President

    Customer Contact

    • Ms. Rebecca Rivich, President
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    Rivich Auctions is an online auction house with an app to bid on vintage/used household items. To sign up, customers are required to put in payment information, shipping address, etc. I placed a bid today and won (6/16). The price stated $550 - a bit steep for what I was purchasing but I wanted the item so I convinced myself that $550 all in was doable. When I received the "receipt" from the Rivich Auctions shortly after the auction ended it was for the total amount of $759.79! a 38% increase in total over the previously stated amount! I promptly asked them where these totally random fees came from and they pointed me to the "terms and conditions" when registering - which is a completely hidden text where in the middle of a paragraph the added fees are mentioned. They are not called out, in bold text, or mentioned a single other place during the entire process. The terms and conditions are not ever shown (unless manually clicked) and they are not required to be opened. This is an extremely misleading business practice where customers have no idea what the total amount will be until after they are already charged and it is too late. The total invoice of $759.79 does not include shipping (another thing not mentioned anywhere aside from the terms and conditions) so the total amount will end up being more than DOUBLE the original agreed upon price. I ask that Rivich Auctions refunds my order and changes their business practices to be ethical, fair, and transparent - always letting customers know how much of their money they will take BEFORE taking it.

    Customer Reviews

    0 Customer Reviews

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