Business ProfileforBox-Office Tickets

I purchased tickets online on February 2, 2024 through boxofficeticketsales.com for the musical Living All Alone ************************* Tribute for Saturday February 17, 2024 for the 3pm show at The ******************** in *******, **. The order number is ********. We went to the show and the show was delayed for 2 hours for technical difficulties but prior to knowing if the show was going to actually happen, the ******************** advised audience attendees they could receive a full refund or attend another show because of the delay. I opted to attend the show on Sunday February 18, 2024 at 3pm. I went to the ******************** box office before the Sunday show to exchange my tickets and they advised since I purchased the tickets through a 3rd party I would need to contact them. The ******************** even gave me a card with the name and number where they can verify that the ******************** advised about the decision to give refunds because of the delay and technical difficulties. I called the number for box office tickets sales and advised them what happen and told them what the Theater advised. They refused to listen or even take the information from the ********************. They said since it wasnt completely cancelled they couldnt do anything and I advised I could not wait any longer to see if the show would start. I waited for 2 hours already before I decided to leave. I believe I should get refunded back regardless if I purchased tickets through a 3rd party.