Business ProfileforNational Product Care Company

My vehicle was towed to ********* on 6/9/2024. I paid $182.50 for towing as road side assistance didn't have a towing appointment until Monday. The coolant hose needed replaced. PER MY MAXCARE CONTRACT - PAGE 3 # 2 : OUTLINES THAT THE OIL COOLER HOSE IS A COVERED ITEM. Per ********** they will contact my insurance (Assurant) to get prior authorization. ****** at *********, called me on 6/11/2024 to tell me the insurance did not approve my repairs & that I am responsible for the amount of $636.59. I asked why ******** denied the claim and ****** (********* rep) replied that he didn't know why and that I would need to contact Assurant. I picked up my vehicle that evening and paid $636.59. On 6/12/2024, I called Assurant to inquire why my claim was denied. Per customer service rep, it was not denied, they were waiting on ********* to send pictures and other detailed information. Explained to the customer service rep that I had already picked up my vehicle because ********* told me that my claim was denied and that I had to pay for the services. I spent almost 2 hours on the phone with Assurant for them to tell me that they will send an email and that I will have to respond to it with receipts, pictures, which I have attached. RECEIPT INDICATES THAT UPPER COOLANT HOSE WAS REPLACED.On 6/14/2024, I call Assurant to check on status of my claim. After being on hold, back and forth discussion with rep for over an hour, just so customer service can tell me that my claim was denied. I asked to speak to a supervisor or manager and was told they were not available and all I can do at this point is to submit another request. Extremely frustrated, upset and disappointed that Assurant is not honoring their contract.