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Business Profile

Financial Services

CNO Financial Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to get a satisfactory response about my wife's policy. She passed away 8 months ago, and after contacting this company many times, there is still no final resolution. I am hard of hearing and have my daughter ****** of ******** for me and my wife) trying to help me call and the customer service has been unacceptable.

    Business Response

    Date: 07/08/2024

    ************** submitted documentation to us to claim funds held in his wifes account however the documentation was insufficient.  A letter was sent to him to advise him of the required document. We subsequently received the required document, and his claim was then processed. Check number ****** for $523.28, payable to ************** was express mailed to him on June 12, 2024. This check was cashed on June 17, 2024 and we consider this matter resolved.
     
    Regards,
     
    *********************
    Retained ***** Services Processing Agent

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unknowingly issued a large refund check on a supplemental insurance policy rider. The check was sent to my home address, however, the check was stolen and cashed (check amount was over $13k). I called BenefitsNow and *******************. BenefitsNow indicated that I needed to file a local police report, which I did. I followed all requests/directions and have repeatedly called to check on the status. I received a partial replacement check many months later, however, there is still an outstanding balance of approximately $1500. I have called repeatedly over the last year and I am consistently told that they are "looking into it" and someone is researching it. The checks were stolen over a year ago. It should not take over a year to replace MY own money. Please send the remaining money ASAP to my mailing address (different than my home address due to theft).

    Business Response

    Date: 09/28/2023

    The investigation and recovery process of ******************** BenefitNow funds is ongoing.  Contact has been made to date with ****************** regarding the resolution of this complaint.
     
    Regards,
     
    ***************
     
    *******************************************
    Vice President * Section Manager I Banking and Treasury Services
    333 South Wabash, **-31, *******, ******** ***** ***
    *************** * F *************** * *************
     

  • Initial Complaint

    Date:05/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/30/2022 I got a letter that a bank account was opened with $2,000.00 credit/ they sent me checks I never authorized this account We tried to call them to close the account but they refused and would not put a manager on the phone I want this account closed immediately

CNO Financial Group is NOT a BBB Accredited Business.

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