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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          HSBC Finance Corp.

          View full profile

          This is a multi-location business.

          Find a Location

          HSBC Finance Corp. has 439 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            175 W Jackson Blvd Ste 1400, Chicago, IL 60604-2766
            BBB File Opened:
            8/1/1928
            Years in Business:
            146
            Business Started:
            1/1/1878
            Business Started Locally:
            1/1/1878
            Alternate Business Name
            • HSBC North America Holdings
            • Household Recovery Services
            • Household Life Insurance Company
            • Household Financial Services
            • Household Mortgage Services
            • Household Bank VISA
            • Household Finance Corporation
            • Household Bank FSB
            • Household Automotive Finance Corporation
            • Orchard Bank
            • Beneficial Finance Corporation
            • HSBC Card Services
            • HSBC Bank Nevada
            • HSBC Consumer Lending
            • HSBC Mortgage Services
            • HSBC Retail Services
            • HSBC Taxpayer Financial Services
            • Decision One Mortgage Corp.
            • HSBC Insurance
            • Metris-Direct Merchants Bank
            • Bon-ton/Elder-Beerman
            • Polaris Star Card
            • Reward Zone Program
            • H S B C Securities (usa) Inc
            • HSBC Finance Corp
            • American Dreamcard
            • Beneficial Mortgage
            • Household Credit Services, Inc.
            • Account Central
            Business Management
            • Ms. Theresa Nicchia, Dept Manager
            • Ms. Sandra X. Vasquez, Project Manager
            • Mr. Marty Milella, VP Customer Service and Sales
            • Traci Holland
            • HSBC Retail Services Disputes Address
            • Dam Hirsch, Manager
            • Jada Howard
            • Ms. Katherine Frieri
            • Brendan Mcdonagh, Chief Executive Officer
            • Ms. Kecia McPherson
            Contact Information

            Principal

            • Brendan Mcdonagh, Chief Executive Officer

            Customer Contact

            • Ms. Kecia McPherson
            Additional Contact Information

            Fax Numbers

            • (847) 564-7094
              Other Fax
            • (800) 547-8646
              Other Fax

            Phone Numbers

            Additional Business Information
            Additional Info
            January 2008 - The BBB would like to inform consumers that if they have a complaint regarding Bon Ton credit cards or any other billing related issues, these complaints should be filed at the Chicago BBB as HSBC is the third party credit card processor for the company. Any other complaints against Bon Ton that do not involve credit cards should be filed at the BBB of Metro Washington DC and Eastern Pennsylvania in Harrisburg. To contact the Harrisburg BBB, please go to www.mybbb.org

            September 2007 - The BBB would like to inform consumers that should they receive calls regarding correspondence from HSBC Nevada N.A., they should get in touch with HSBC directly.
            Per HSBC, privacy letters are being sent to consumers who have accounts with Carson's Bulk (Carson's). The letters are legitimate and should be of no alarm.

            Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.

            The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.
            Serving Area
            • IL
            Products and Services
            This company offers consumer loans, credit cards and auto financing.
            Referral Assistance
            • Financial Industry Regulatory Authority

            • Illinois Department of Financial and Professional Regulation
              100 W. Randolph
              Chicago IL 60601
              Phone Number: 888-473-4858
              https://idfpr.com
            • Securities & Exchange Commission
              175 West Jackson Blvd.
              Chicago IL 60604
              Phone Number: (312) 353-7390
              http://www.sec.gov
              [email protected]

            Contact Information

            175 W Jackson Blvd Ste 1400

            Chicago, IL 60604-2766

            (800) 547-8776

            Accreditation

            This business is not BBB Accredited

            Years in Business: 146

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.