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ComplaintsforDunkin'
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To whom it may concern, I hope this email finds you well. I am contacting you in regards to a situation ive encountered with one of your stores. My local dunkin is ************************************************************************************************************************************************************ I tend to visit this location a lot. The last two times ive visited Ive been instructed to walk through the drive thru. The inside lobby as posted closes at 6:00pm.I am writing you this email at 5:45pm.I arrived to dunkin at 5:20pm to see that the door was locked and closed. After knocking the employees ignored me and after 2 more guests appeared they finally came and told us were closed, if you dont have a car then oh well. The location states on the doors as clear as day that they close the lobby at 6pm everyday but the location is open 24/7. These workers were extremely rude and they are not abiding by protocoljust doing what they wish to do because they are too lazy to work the window and the lobby. Ive never had this issue with any other dunkin locations. I hope you will fix the issue, as I will not be forgetting about what Ive just experienced. Just wanted a coffee but since I dont have a car I couldnt get it. I went ahead and took a picture of the two workers who were working at this time today. I also asked for the store managers name the one closer in the picture said i dont know we dont know he dont come here
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.