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Complaint Details
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Initial Complaint
08/10/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
***** was found in Pillsbury Quick Bread amicable after baking while my son was eating the baked muffinBusiness response
08/12/2024
Thanks for contacting us regarding Pillsbury Quick Bread Mix. Please accept our apologies for your experience. We would like the opportunity to have our Quality Team investigate and assist further. We will contact you with the email address provided.Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
1/5/24 to 1/12/24- I tried the product but was unable to reach anyone until today. I received an email address that *** or *** not go through to the person that can fix issues.To whom it *** concern:I purchased the cinnamon bun frosting and it was horrible, it smelled and tasted bad too.I was able to contact ********* and the customer relations person (****) referred me to you.The product # is listed on the label as 1330092793.Before talking to ****, I spoke with ******* and she gave me a telephone number to call. Another staff person gave me the same wrong number to call *************)This number had nothing to do with the baking industry and is a false telephone number.*************) Perhaps everyone should update their telephone numbers. Who is in charge of the "Creamy Supreme Cinnamon Bun Frosting?"You should also ensure that consumers will not become sick from eating your product.As of now, I have spent 3 hours on the telephone and gotten no real answers as to why this product is on the shelf.It made me very ill and it has Pillsbury written all over the container, yet ********* says it has nothing to do with this product.**** stated, "This product was sold to another company."Business response
01/16/2024
We are very sorry to hear about your experience with our Creamy Supreme Cinnamon Bun Frosting and are looking forward to assisting you. It seems as if you spoke with General ***** who supports refrigerated Pillsbury products. We will be in contact with you soon to address your concerns. You can always reach out to us directly as well at *************************************************;
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Contact Information
500 W Madison St
Chicago, IL 60661-4544
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.