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Complaint Details
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Initial Complaint
03/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought Capri Sun juice boxes for my kids and there was mold on the juice box and when I cut the pouch open there was mold all on the inside of the pouches too
Business response
04/12/2023
Thank you for allowing us the opportunity to respond to this consumer.
We called ****************** and unfortunately we were not able to reach her at the phone number provided.
As a result, we have sent her an e-mail requesting that she contact us for additional information.
Once contact is completed, we will provide a status update.We can be reached at the phone number ************.
When contacting us, the reference number ******** should be provided.
We look forward to working with this consumer.
Sincerely,
*****
Senior Executive Representative
Kraft Heinz Consumer Relation...Initial Complaint
06/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered two boxes of K-********** online on May 4, 2022. Total $24.88. To date, coffee has not been received. My Amex Card ending in ***** was charged and has been paid. Still have yet to receive merchandise.Customer response
07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The bottle opening was much too small for this product. It spattered out, all over my new shirt, hands,face, countertop and table!! They refused to give my money back, I definetly do not want any of their products ever again and do not want a coupon!And it was expired 4 months! I didnt realize that until I called them. They had of course no manager to speak to!!!! Go figure!!!The grocery store Giant Eagle in **************** sold it expired, I called them and they do not care at all, and of course they had no store manager to speak to either!Business response
02/07/2022
We are sorry that the product she purchased was out of code date. The responsibility for the product rotation is handled at each store.
Our records indicate that a check for reimbursement of her purchase was processed in our records on the date January 7, 2022. According to **** our check was delivered January 12, 2022.
We attempted to reach ****************** by phone today and we left a message in her voice mail. In the event that she has additional comments or questions, she may reach us at ************ by phone or by e-mail at **********************************************************************.
When contacting our office the reference number ******** should be provided.
Thank you again for your follow-up with us regarding this concern..
*************************
Senior Executive Representative
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.