ComplaintsforThe Frame Shop
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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $55 for a custom art piece from this company at a street festival they had a tent at. The promised turnaround time was 1.5 weeks, yet I made this purchase on June 5th, which is 3 months ago. Ive called 8 times now since then asking on the status, in which each time the same guy, ***, has stated he will call me in a few days when it comes in. Hes stated many times that the frame is complete but isnt in store yet, but the story has changed since. The first 4 calls revolves around the same claim of not knowing what my order was (not sure if they keep receipts or order forms or just try to memorize them), then claiming theyll call back (he doesnt). They have 3 different locations, in which *** claimed many times that the piece was at one of the 3 stores (it changed many times). *** recently asked for a refund, in which he told me he cant personally do it, but the location in *********** can, so he gave me a number that I called and never connected to anyone (it just gave the dead tone). Pretty much every call I have to give him my full name, and then he says what did you order. Really not sure how they dont know what I ordered when I have an email receipt of it. Theyve held my money for 3 months now and have lied about calling me back 8 times now, and they keep beating around the ****, given false claims of an expedited order, and have told me they will make the art piece right away several times. I am not sure if I will get that money back or if Ill ever get the sign.Business response
09/19/2022
Hello,
The customer has picked up the pieces in the complaint and the order has been satisfied. All arrangements were made with the customer prior to any notice of complaint from the Better Business Bureau, please remove any complaint from our record as it has been taken care of.
Don
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.