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ComplaintsforAshland Furniture Store
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
***************************. ********************************************************************* ************************* ************ I open an account with ********************** on 4-17-2024. I pay one of there vendors name ******* finance. I bought I living room set sofa two rugs, and dinnett set. The sofa and love seat was damaged day one with the wood scratches. The leg brought once we set on it. The dinnett set chair broke when they put it together and they left like I was not going to notice it. He replaced the sofa with a show room floor sofa I didn't pay for a show room set. My legs broke on my love seat. Store owner promise to fix the problem. He told me to give him a few days to get back with me in a few days this was on 7/7/24. He has never called me back till this day 7/15/24. I tryed to reach back out to him no responds. He tryed to tell me the legs are breaking because my set sits on a wood floor. I told him no way. My last set was the same from another vender it set on a wood floor for 4 yrs with no problem. He begins to get mad. I told him no kids live in my house. I gave back a set to another vender to buy from Ashland furniture. I lost $500 doing that. Now am loosing over $2000 from Ashland furniture ****** me faulty furniture. I have reached out to them and even went back there to talk to him. He refuse to tell me his name. He gave me a false name at one point name *****. Then later he said he don't have to give me his name no more. So am asking for BBB to help me with this matter. My next step is taking them to small claims court. I have pictures if you need me to send them to you. I lost everything I own in a fire and I was trying to replace stuff in my new apartment. I felt like he took advantage of me once he knew that I had insurance money to replace my items. I gave back furniture to **** Brothers and they charged me about $500 for storage fee and delivery fee. And then this guy here Ashland furniture rips me off.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.