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          Find a Location

          Interior Define has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Interior Define

              833 W Armitage Ave Chicago, IL 60614-4328

            • Interior Define

              77 Newbury St Boston, MA 02116-3088

            Business ProfileInterior Define

            Furniture Stores
            Multi Location Business

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning

            • Consumers allege after making a purchase from the business’s website and receiving a shipping confirmation, they never received the item purchased.
             
            • Consumers allege issues with the furniture including items not matching set ordered, items delivered with damages, or stains.
             
            • Consumers allege that the company has stopped all communication with consumers for returns or issues with the furniture and items purchased from the website.

            On 1/6/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints.

            As of 1/24/2023 the business has not responded to the BBB request to address the pattern of complaints.    

            Alert:
            In January 2023, BBB investigated Interior Define's business practices. This investigation was prompted by a complaints stating the business has ceased all communication with consumers. Many consumers stated that have not received items purchased or the items purchased were shipped to them damaged or not the right complete set they purchased. 

            As of 1/5/2023 the business has placed a statement regarding the current status of the business. Please visit the site by clicking here to see the statement. 

            On 1/06/2023, 1/12/2023 and 1/18/2023, BBB requested additional information. As of1/24/2023 BBB has not received any response from Interior Define. 

             

            Contact Information

            833 W Armitage Ave

            Chicago, IL 60614-4328

            Visit Website
            (872) 802-4119

            Customer Reviews

            1.11/5

            Average of 140 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            844 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Interior Define has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Interior Define

                833 W Armitage Ave Chicago, IL 60614-4328

              • Interior Define

                77 Newbury St Boston, MA 02116-3088

              Location of This Business
              833 W Armitage Ave, Chicago, IL 60614-4328
              BBB File Opened:
              5/19/2017
              Years in Business:
              11
              Business Started:
              11/20/2012
              Business Management
              • Antonio Nieves
              Contact Information

              Principal

              • Antonio Nieves

              Customer Contact

              • Antonio Nieves
              Read More Business Details and See Alerts

              Customer Complaints

              844 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/09/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              The reason that we didn't file a complaint sooner for merchandise (a sofa) purchased from Interior Define in August 2022, is that we were first told that the sofa would come in June 2023 and then we learned that another furniturecompany was taking over for Interior Define. We were further informed that this new company would refund monies to customers like me who had never received the merchandise. I attach the Proof of Claim (and acknowledgement email) that I was told to submit by June 2023 in order to get a refund. i naively thought that it would lead to a resolution of this issue. Since then i have been trying to reach the settlement administrator and was told only recently that the settlement pot was never funded. That Interior Define has "stolen" my money and that of other customers. Even worse, i received a catalogue in the mail from Interior Define around the holidays showing that they are still selling furniture! This is thievery. plain and simple.
              Read 843 More Complaints

              Customer Reviews

              140 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kym B

              06/01/2024

              Purchasing a sofa from Interior Define was the worst purchase experience of my life. What a complete and utter NIGHTMARE. I purchased a custom sofa from their LA location back in 2022 (the "sofa of my dreams", or so I thought!). After waiting about 10 months (yes, 10 months of delay after delay), the sofa never arrived. Additionally, the company kept my almost $2,000. Here we are 2 full years later and I'm still trying to get my money back and was told I'll need to seek legal help to even attempt to do so.Please don't give Interior Define your money or time. To make things even worse, they are still doing business! The new company that took over (Havenly) did not fulfill all of the previous customer orders (or at least refund people for orders that never came!) and is running as if nothing happened. This was a horrible experience!
              Read 139 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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