Customer ReviewsforNet Retailers, LLC

Will not be shopping with this company again, and, like others here, I strongly recommend you dont, either. I ordered a replacement cushion for a patio chair, and the product I received looks nothing like the picture in the product page. The quality of materials seems on par with much cheaper products found at big box retailers. It was a custom order, though, and not returnable. Its Amazed these guys are still in business

Dear *****,
We are truly sorry for the disappointment in your order. We take customer satisfaction extremely important and apologize we didnt meet those standards.
While taking a look into your order, I see you placed it on June 14th,2024 for the ******* Briarwood High Back Dining Side Chair / High Back Dining Chair / Swivel Bar Stool Replacement Cushions, with the Sunbrella Sail Away Sunflower fabric.
Please be advised that item specific replacement cushion imagery is not provided by the manufacturer which is why we put stock photos and encourage customers to verify before purchase. These are hand-sewn and are made to fit compatible frames only.
Unfortunately, replacement cushions are ineligible for returns as listed on our website under the terms and conditions:
30-Day Return Policy



At PatioLiving, we understand that the purchase of home furnishings represents a significant investment of both time and resources and so strive to ensure a worry-free shopping experience for all customers. Should a product you purchase from our online shop not match your expectations or needs, our highly-trained sales team will be happy to assist you in locating an alternative option that better suits or, if none is available, assisting you with a return.
Return Policy


Most items can be returned within 30 days of delivery for either refund or site credit (see exceptions below). Returned items must be in their original condition and packaging in order to be accepted. They must not have been installed or modified and all additional parts, accessories, and instruction manuals must be included.

Items That Cannot Be Returned Include:
Personalized/Custom/Made to Order Items (including but not limited to replacement cushions and mattresses)
Clearance Items
Open Box Items
Gift Cards
Samples
Electrical Accessories
Large quantities of the same product (6 or more)
Items that have been assembled or installed
Items marked as non-returnable
Items without their original packaging
Items postmarked 30 days or more after the date of delivery
Items shipped outside of the continental *************



All returns and exchanges are subject to applicable return shipping fees. Orders over $1,000 are subject to a 15% restocking fee; in addition, items marked as special order may be subject to additional restocking fee. Any upgraded shipping costs paid on the original order will also be deducted from the refund.
This includes but is not limited to:
Upgraded shipping (rooms of choice, expedited, express, white glove, etc.)
Assembly services
Address change fees
To initiate a return,please contact us with your order number via:
Toll Free Phone Number ************
Live Chat Representative (via the icon on the bottom right of any website page)
Contact Us
A PatioLiving team member will promptly review your order and assist you in beginning your return.

Again we are truly sorry for your frustrations and appreciate your understanding.

**************** is terrible. There are extensive delays with shipping and they want a 50% (!) restocking fee to cancel an order that is WEEKS late. Terrible company. Do not order from them.

Greetings, I apologize for any frustrations you have experienced. At Patio Living we take customer satisfaction very seriously. We appreciate your patience and understanding while we reviewed internally and confirmed the halt of production. I see you requested cancellation on 7/5.   Per our terms and conditions, at the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if its different from the original date that was communicated during order confirmation. We worked with the vendor regarding your request. Because the order did not go through production, yet we were able to cancel the order and provide you a full refund. Please note that while the refund is immediate on our end, it may take 48 to 72 business hours to be reflected by your banking institute. We appreciate your patience and understanding.