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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had garage build with the company from removing old concrete to putting new concrete, electrical and garage, contract was signed 9/9/2022. *** who was my contractor was very good with any concerns or payments. Everything was paid on time and in full. Around March 2023 I called to report that I was getting spider cracks on the patio concrete he came out 1 month later and said the concrete wasn't warranty and it's normal. Then I called a month later because now the concrete inside garage was cracking everywhere he came out 1 month later and said he will talk to the concrete contractor and he will get back to me. I message him and called several time until finally he said nothing can be done and he will talk to his boss. Upto today I haven't heard back from him. Now the outside sidewalk next to the garage is full of cracks as well. I need help in resolving this issue if anything can be done. I paid 40k for a new garage to have crack concrete inside the garage, sidewalk, patio in less then a year. I have a list of calls, text messages with pictures to him showing I have reported all this. This shouldn't be the way people do business. If the foundation was laid correctly why is it cracking. Will that affect the structure of the garage,,, I also have a section where now it's sinking and a puddle of water building up. Please let me know if you can help in trying to find out if anything can be done since im having noone from the company call me back. Thank youBusiness response
10/11/2023
On October 11, 2023, Absolute Garage Builders discussed the stated complaint with ***************************. We discussed making arrangements to have a concrete ******* as well as our main office take a look at the issues stated in the complaint and come up with some sort of resolution. ***** agreed. COMPLAINT ID: ********Customer response
10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
3050 W Irving Park Rd
Chicago, IL 60618-3539
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.