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ComplaintsforKeller-Heartt Company, Inc.
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Complaint Details
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Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed and paid for ORDER #***** on 5/06/22. I have since been ignored, hung up on, and lied to about date of delivery. Today i called to because i was told i was to see delivery yesterday 5/24/22 or today 5/25/22. Neither has happened. When i called to say i no longer wanted the product i was yelled at, told i have to pay a restock fee, and hung up on.Business response
06/07/2022
I'm replying to complain ID # ******** *********************** , I am the President of Keller-Heartt Oil,we had difficulties with the trucking company that was delivering the product to the customer, they delayed the delivery and the customer did not want to wait any longer for the product. We resolved the issue, by giving the customer payment back and allowing ****** to keep the product she ordered at no charge.I apologized for our customer service response and have spoken to that department about resolving these issues in a professional manner.Let me know if you have any further concerns. As I mention I have personally spoken to ******* with an apology, she appreciated the call.--*************************President*************************Customer response
06/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
4411 S Tripp Ave
Chicago, IL 60632-4320
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.