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ComplaintsforDix Design Group
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Complaint Details
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Initial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I entered into a contract with Dix Design Group on 08/11/21 for a small sized bathroom remodel and replacement of existing wood flooring. The contract stated the work would be done in approximately 30 days after receipt of the first payment, which was made on 08/11/21. It is now 02/09/22 & the work is still not complete. During this process, the workers have treated my condo like a construction zone, with zero regard to the fact that someone still lives there! Dik, the owner, brushes off any complaints. There have been weeks where no work is being done and no communication as to why. When I question why, h*** send someone to do some work, & then they stop again. All the remodel supplies have been piled up throughout my condo where they have blocked my closets and left only a small area in which to walk. Garbage bags, empty boxes and other trash have been piled up inside until I complain & he sends someone to remove it. The laborers have urinated & defecated on my new toilet, as evidenced by what was left on the bottom of the toilet bowl, as well as the outside of the bowl. They washed paint brushes in my new bathroom sink, as well as my kitchen sink, both of which left paint marks.My walls have been scratched from everything they have leaned against them, they did nothing to try to prep the area to decrease dust, nor have they made any attempt to clean any areas. During demolition, they put several holes in my bedroom wall, which remain in disrepair.Last week, he sent someone over to remove trash (he never informed me), I was in the shower when they used the key to enter my unit, fortunately, I have a chain, so they couldnt get in. I provided a key with the understanding it be used only for entry when I was at work & was aware that someone was coming over. I am a single woman who lives alone, imagine how frightening that would have been had the chain not stopped the door from opening. This company deserves an F.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.