![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHenriquez Remodeling, Ltd.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 06/21/22, I contacted ************************************* owner of ******************** Remodeling regarding a remodeling project at my home. Mr. ******************** came to my house and was shown what I was requesting be done in the home, shortly after Mr. ******************** left my home he sent me an email with a estimate. Mr. ******************** and his company started the work on 06/23/22. Mr. ******************** stated I could make 3 payments to him for the work which was to total $9,630. I sent Mr. ******************** $2,000 electronically and a cheque for $1,210 as a deposit to begin the work. Part of the job included to sand and stain a wood floor, I sent Mr. ******************** the brand name, color and type of floor stain I wanted to be applied, when I saw the end result it was not the correct color or type of stain. When I brought this to his attention he stated he had not done the work and it was not his fault. On 06/27/22 Mr. ******************** requested the second installment be sent electronically, $2,000 on 06/27 and $1,210 on 06/28/22. I brought up to Mr. ******************** that incorrect supplies were used for an bathroom exhaust and his reply is it would be fine. Mr. ******************** was going to complete two bathrooms for me and stated he would install the ceramic tile in a "brick" pattern in one of the showers and when I saw the end result the tile was not cut or installed correctly. He replied it was not his fault and that he could fix it but I would have to purchase new material. Mr. ******************** continued to ask for additional payment while completing subpar work. When I brought this to his attention on 07/23/22 he said he would return my money within the week. None of the work was completed, he was paid a total of $10,665.11 (including change orders and additional supplies he requested). I have called, left voice messages, texted and emailed Mr. ******************** multiple times with no response. I have told him there are no working bathrooms in the home therefore the home can't be inhabited and all funds allocated for the project have been exhausted.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.