ComplaintsforMr. Handyman of Lincoln Park

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Jan. 15, 2024, Mr. ********************** came to replace a bathroom medicine cabinet and broke my custom orthodontic retainer. Mr. ********************** has refused to reimburse me for the cost of replacement and have continued to ignore me after I've tried to further explain what happened. It's clear that this was the fault of the technician, ***************************. After the installation, I found my clear plastic retainer snapped in half on the floor of the bathtub, along with dirt and debris, indicating the technician had stepped into the tub during the installation. My bathroom is very small and it's clear that in the process of handling the mirror, the edge of it knocked over a plastic cup on a nearby shelf that held my retainer, where it knocked over the retainer into the tub. I have even measured the length of my bathroom to prove that the length of the medicine cabinet, when held horizontally across the bathroom, exceeds the distance between the shelf and the wall where the cabinet was installed. Throughout this process I have felt disrespected by ******* and *******'s dismissive attitudes towards my situation and refusal to understand what really happened. My orthodontist says the replacement cost of the retainer will be around $500. It's expensive and I just want to be made whole so I can get a replacement retainer.

  Business response

  02/15/2024

  ****** contacted us 4 days! after we completed work at the residence to claim we had damaged her retainer.   While she came up with a quite imaginative explanation for how we MIGHT have caused this damage.   ************** absolutely refutes the possibility that he could have caused the damage.   Complainant sent photos 2 weeks after we completed the work claiming it was proof we had damaged it.   Due to the unlikely timing of her claim (4 days later) for damage and our interview with technician, we have determined we were not responsible for the damage.   She is welcome to file a claim with her insurance company who will contact our insurance company for subrogation if they believe her story.

  Customer response

  02/19/2024

   
  Complaint: 21290633
  
  I am rejecting this response because: I refute Mr. **********************'s point that because I contacted them 4 days after the incident, my claim in invalid. It took four days because my landlord took several days to respond to me. I've attached screenshots of text messages between my landlord and I (the landlord ordered the work done and paid Mr. *********************** that show I notified her about the damage the same day (Jan. 16) immediately after I found my retainer was broken. I texted her at 9:12 p.m. because that's when I was about to take a shower and noticed the retainer. I didn't hear back from my landlord about the retainer issue until Thursday Jan. 18. See attached screenshots of our entire conversation between ***. 16 and Jan. 19. On Friday Jan. 19 she finally called Mr. ********************** and told me to call them myself, which I did the next day. The four days it took for me to contact the business is not an indication that I'm making this up -- I wanted to resolve this another way through my landlord initially, which is why it took that time. I followed up with her about the issue until she told me I needed to contact Mr. ********************** to resolve this issue on my own. I needed to travel out of the country right after which is why I didn't follow up regarding this until two weeks after the incident once I was back in the US. I'm happy to provide photos of boarding passes to show that I was in ***** at the time. 

  In addition, I'd like Mr. ********************** to ask ******* if he stepped in the bathtub at any time during the installation. Even if he was unaware that he caused the damage, he still did cause it by stepping on my retainer. There's no other explanation for why my retainer would suddenly fall to the bathtub floor and be snapped in half on the same day as the installation, and I wouldn't go through this unless there was any other reason. 

  
  Sincerely,
  
  *************

  Business response

  02/28/2024

  We do not take responsibility for careless storage of dental appliance resulting in damage.   If expensive and delicate items carelessly stored directly in work area where they could be easily knocked off and damageed.   While tenant believes our actions caused this there is only a guess and there is not proof.   Also not stored in protective case, only glass is the direct result of damage.   I can stand on the protective case of my dental appliance which is also clearly visible on the ground as opposed to a mostly clear dental appliance.  Client responsible for clearing work areas of easily damaged items we could not have known was there.   *** does not believe he stepped in tub either so could not have damaged by stepping on.   We consider this closed and will not respond to further queries.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Mr.Handyman promised to finish work if we paid $1350 for the work already done which we agreed to only for their tech to leave sanding and painting to be done by us. Tech didnt cover any of my brand new furniture which is filled with drywall dust and it will cost me hundreds of dollars to clean the furniture and rugs. Cleaning itself will be $400 plus $300 for someone to paint the wall which was left unfinished. I have tried to reach out to Company only to be ignored. I need help to at least get reimbursed $655 for paint job and deep cleaning which was caused by their tech not covering my furniture. Thank you

  Business response

  06/22/2022

  I contacted the customer yesterday and we agreed to refund her $500.00. Customer agreed on this amount. Please let us know if you have any questions at ************. Thanks 

  Customer response

  06/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩