ComplaintsforRevolution Home Remodeling, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The transaction began around January of 2022 to renovate a newly purchased home. A contract was signed with the business with the total cost of the renovation being around $180,000.00 being supplied by Guaranteed Rate. Work began extremely slowly and 3 separate fund disbursements were given to the business. The first disbursement was for approximately $46,000.00 which included approximately $35,000.00 in material that was never purchased by the contractor. When confronted about the missing material, the contractor admitted to having money issues and suggested we use a different contractor. The contractor also denied accepting the funds for the material and not buying them and refused to refund said money.Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We started our project over a year ago with an initial estimate of **** months. We are very delayed and almost half a year over the high estimate. Issues:1) Our contractor has neglected to provide us with workers and we are being given the run around - during Q1 people barely showed up to do work and then again in April/May and now we are back to no one showing up to work on the property. There's still a lot of pending work with no end in sight. 2) Contractor has failed to manage the work - resulting to workers coming to us for input, quality issues, misprioritization of work, delayed deliverables, lost items / materials, re-work, me and my husband buying and sourcing materials like paint, schulters, door knobs, silicon, etc so that workers can continue with their tasks, etc 3) Contractor used the money for other projects - he admitted to this and mismanaging finances and resources. We have been asked multiple times to fund materials when the money has already been disbursed in January. He has also failed to pay his workers and this has impacted our progress with everything coming to a complete halt. 4) Contractor has lied to us multiple times -passing blame and denying things he said (even when it's on text), the recent example: confirming people have been paid and will return this week (worker has confirmed to my husband via text that he has not been paid)5) Quality issues Please note that i have multiple emails and texts and a shared diary that documents what has been happening and the lack of management and progress for this project.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.