ComplaintsforEl Mundo Madico De Ot
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Complaint Details
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Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a wedding dress to be made, the wedding was July 2022. We ended not getting the made due to unforeseen circumstances(covid-19). My entire amount of $308.70 was paid in fully, the dress maker stated she wouldn't do a refund but will do store credit, So in return I was going to have her make a personal birthday dress for myself. Everything was paid in full, and she agreed with making the dress. My original plan was to have the dress in November but moved it up to October, since I was paid in full I didn't think it would be an issues. I work very hard for my money & to have something agreed on then not fall through on it is very unprofessional & mean. I have now being trying to contact her to see what are the next steps will be to start the process of getting dressing together to be made since I've already paid my money. I don't want to tarnish any ones business but I'm at a loss road with what should be done. I'm including all communications from the dress maker below and receipts.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.