![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforChips Marble and Granite
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the beginning of July we called Chip to discuss a counter for our bathroom vanity. He advised us to drive to ******* and pick what we wanted. On July 8, 2023 we drive to a granite warehouse on ************************. We picked out our counter top. **** arrived at our home on August 5, 2023 to take final measurements. He supplied us with a estimate the same day. We promptly paid him through Zelle on August 6, 2023. We set up for delivery of the counter top 4 times. Each date he no showed and had an excuse. We requested a refund through Zelle, since that was the form of payment. He will not respond to the request, nor will he answer any phone calls. We called the granite showroom and their response was "is not an employee, just a middle man, and that he has a recent history of stealing money for customers, and not delivering the product".Initial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Quoted us $3650 in January ********************************************** our kitchen. He asked for 50% down to RESERVE the slabs. We paid him via a personal check at our house $1825 on February 1, 2023 which he cashed. Once we were ready to have him install, he kept delaying, and then claimed he has the slabs and would be cut. Finally we called QuartzWorld located at ************************************************************* where the owner **** claimed he bought the slabs and it turned out he never bought any slabs with our down payment. We asked for a refund which he said he would do, and kept stalling on giving us our refund, and now he is not responding at all. We would like a refund as he took $1825 from me and I received no service or counter tops, and he is refusing to give me a refund.Initial Complaint
03/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We had hired **** to replace our kitchen countertop. He also offered to install a backsplash to complete our kitchen project. He came on Nov 10 to install the countertop and said he would return the following week after we purchased the tile. There was also a miscommunication and we overpaid him by $1,450. He said he would bring the refund when he came to do the tile job. For 3 1/2 weeks, he kept giving us excuses as to why he hadnt returned to finish the job or send our refund. Finally on Dec 6, he came to install the backsplash and did the job completely incorrectly, leaving our kitchen with crooked tiles and clumps of grout all over. We had to hire another company to tear out his work down to the studs and re-drywall the kitchen in order to correctly install the backsplash. We have also been trying since then to get our refund for the overpayment, as well as the refund for his fraudulent work.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.