ComplaintsforJacquielawson.Com
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was a subscriber to *************************** e-cards. I did not wish to re-subscribe, but they renewed my subscription on April ********************************************************** January 2024, thinking that would prevent them from renewing my subscription. They renewed my subscription anyway, and my checking account was billed $30.00 today, April 11, 2024.Initial Complaint
12/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My aunt purchased me an advent calendar. I was able to register it but then it would let me login on the app to use it. I looked online and it said it was a known issue and to contact them. I sent them an email and I got an email back saying if you still need help respond to this email I did but it took several days before I got an email back from them they told me that I needed to re-register and that one I did so they could unlock it. Somehow I emailed them back and told them I had re-registered. Its been several days and theyre not responding. This is an advent calendar its time sensitive. I asked them to refund my aunts money since they werent helping me and theyre not responding to that either.Initial Complaint
12/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
*************************** is selling Advent calendars on line and the recipient is not able to open it. It is a gift and I should not be required to pay. They insist on a password. For what?This is fraudulent. I have been trying since 9/1. No luck. I have been contacting them on their website and on ********* No luck. This is bad businessInitial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased advent calendars from Jacquielawson.com last year and started experiencing trouble with the calendar in the new year. I contacted the company last April. Since April, my emails have been met with either no response or someone new responding to my emails each time. The problem with the second is each new person starts over with often the same script and then does not respond to me. This has gone on since April. They promised me a new calendar for this year as compensation and then ignored my email for over a week. When they sent me a new one it had the same issue. I have reached out and have gotten no response via email or *********Initial Complaint
06/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They are using people in my personal contact list to put pressure on me to renew. People I choose to send cards to should never ever be used in this manner. In fact they shouldn't know anything about the status of my account other than that the card is coming from ***************************. They told my mother after the last card I sent to her that her reply might not get back to me as I have not renewed yet. This was in ill-advised and in very poor taste. I have sent them several questions about this very matter with no other response than to tell me I still need to renew. *************************** wants a renewal I WANT A RESPONSE ABOUT USING PEOPLE ON MY PERSONAL LIST TO PRESSURE ME TO RENEW. If you choose to ignore this as well I am going to start writing my elected representatives since this involves a business in another country.Initial Complaint
10/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Discovered years of charges for automatic renewal that I never signed up for. In one year, they automatically charged me for a two year subscription from 2013-2015, but then charged me in 2014 for a subscription. It's a small amount that they charge per year and so it's easy to miss on a one's credit card statement, especially on the credit card I used for the initial purchase. Nowhere on the membership page does it give you a choice to opt out of auto-renewal, which is a deceptive practice on their end. Because amounts of subscriptions are low, I can see how they get away with it.Initial Complaint
09/08/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I signed up with ************************* with NON-automatic renewal.************************* renewed my subscription. I wasn't notified that my subscription was going to be renewed.I tried very hard to cancel, after the fact, and it was extremely difficult.I believe the company is taking in a huge amount of cash by confusing and falsely saying the renewal was automatic.Initial Complaint
07/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
*************************** Company has charged me an unauthorized $20 subscrition for the following year, Can;t reach them by phone ot cancel or unable to cancel online. Want a refund of $20.Initial Complaint
05/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They are charging my credit card for what- I'm not sure and there's no way to get in touch with these people. If I mistakenly purchased a membership I cant seem to cancel it. I'm 87 years old and no longer have an email account - or computer. My son is sending this message.Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I already submitted a complaint to BBB a few minutes ago & what I wrote in this space was rather lengthy and unfortunately I forgot to write down my case number. Im hoping you can give me either the same case number or a different one without me having to rewrite that lengthy note. I apologize & thank you again! Sincerely,**************************************
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Customer Complaints Summary
16 total complaints in the last 3 years.
4 complaints closed in the last 12 months.