Business ProfileforK'Monet Creative Beauty

I booked a microloc installation for August 1st at 7:00 am she contacted me the day before my appointment saying that I needed to pay her the remaining balance by noon July 31st. I paid the remaining balance and later that night around 11 PM she texted me saying that her knee was swollen, that she wasnt sure if she would be able to keep my initial appointment. She informed me that her doctor did not clear her to work until after August 18. she told me she did not want to cancel my appointment and that she wanted to power through the pain on the morning of August 1. She texted me again saying that the swelling would not go down and offered to reschedule my hair appointment. my issue was that my appointment was for August 1 and I was leaving to go to school August 4 , we agreed to Friday, August 3 the day before I was supposed to leave for school. She did not reconfirm the appointment the night before like she had the first time and she did not change it on her booking site so I could visually see it confirmed. I texted her Thursday, August 2 around 6 PM to reach out for confirmation. She did not respond to me till after midnight on Friday, August 3 by that time I had already been sleep and when I woke up, she texted me again saying that I could come around 12 or one that was not a definite time For me to show up to an appointment. I texted her again and let her know that since she was unable to give me a definite time or confirm my appointment within 24 hours that I would like my money back she told me it was within her booking policy that she did not do refunds, even though the original cancellation was due to her inability to complete the service , I disputed the charges through my credit card company and receive most of my money back. I was unable to receive my initial deposit of $252 back because I made it with a debit card and when she went to Re- dispute my charge, she submitted pictures of someone elses hair, claiming that she did my hair .