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ComplaintsforTranquil Waters Float Inc.
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Complaint Details
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Initial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My sister bought me a black Friday gift cert, 2 for 1 at Tranquil waters float for stress reduction.I finally go on 4/27/22 and the first thing I notice is that the guy working the desk gives me a weird vibe but I tell myself I'm being paranoid and go ahead inside.I get in my float room, and it isn't as clean as I would like, the **** vent is covered in dust, there is discoloration on the caulking, but no visible signs of mold, so I shrug it off, complete my shower and get in the tank. **The tank smells really weird, like the way some Irish/******** bacon tastes like a combo of *************** odor, or other preserved meats smell weird when they start to go off. There's a enough salt in the tank (as well as the meat) to prevent full bacterial growth, but something tells me it's all wrong. I continue to tell myself I'm worrying too much as just relax, and I can for about ***** min until the last whiff of that weird rotting meat smell and I think, "How long until you believe yourself that this is not safe and get the f out?" I get out and worry about asking for a refund, at least for the other float on the package. After explaining about the rotting meat smell, this front desk guy says "I'll try to figure out how to give you a refund" and I reply, "I'd like for you to do more than just try since I didn't get what we paid for." He goes back in the room and smells it for himself, comes back and says he can't smell anything. He looks like a smoker to me, I try to explain that maybe his sense of smell isn't good, that I have chronic sinus issues and need to avoid exposures like this (running through my mind is the new science on actinomyces, bacteroides and other endotoxins in water damaged bldgs). This just sets him off even further, and tells me that I am being abusive, and I'm just lying now, and he isn't going to give me any refund at all. I left with no resolution, and asked my sister to call back later to get her refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.