ComplaintsforChicago Athletic Clubs, Inc.
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Send cancelation on July 11th 2024 Never received any time of reply Received an email Aug 5 about an expired cardInitial Complaint
04/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Apr 12 2024 my membership was canceled and i was banned from the premises, I believe based on a complaint by an employee. As I'm unsure what the employee said, I would like my perspective of the situation documented. I am also seeking a list of gyms owned by CAC in order to avoid them Finally, I received a text which seems to be a F45 employee contacting me unofficially through a burner number *************) associated with an app called Twilio which does not seem to be associated with other official numbers. I then received 2 spam text from 2 other burner numbers associated with this service. I would like an investigation into who sent the text (as only an F45 employee would have knowledge), as well as what actions the company plans to take in regards to this. I have provided additional documentation.Initial Complaint
09/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Chicago Athletic Clubs (via *** Fitness Solutions, LLC) made a fraudulent charge with my credit card. I had an agreement with Lincoln Park Athletic Club, signed 3/15/22 that states: This agreement may be cancelled at any time with a 30 day written notice after the first 30 days of membership is completed. The members will be required to make payments that are due within the 30 day notice. On 5-11/22 I put my membership on a 3 month freeze (no charges due to me). Per an email dated 5/11/22 from *** Fitness (Chicago Athletic Club), my account was frozen and no payments due during 5/31/22 8/31/22. "While frozen you will not have payments due." On 7/11/22 I provided written notice to Chicago Athletic Clubs to cancel my membership. 30 days written notice was provided as required in my agreement.On 7/31/22 a fraudulent charge was made with my Credit Card. I never authorized my frozen account (from 5/31/22 8/31/22) to be reinstated. I did not authorize the $89.00 charge made on 7/31/22 with my credit card.Initial Complaint
08/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was under the impression that my membership had been cancelled after March. I did not receive any charges, notifications, emails, or mail regarding these fees until July, which is FOUR months later. I had not been to that gym during the time period outlined in the letter so they are trying to charge me for services they did not provide and I did not use. I reached out to them multiple times via email, ********************************** and they stopped responding so I figured the issue was resolved. It can be confirmed in their system that I had not scanned into their gym during the time period they said I used it. They have now sent my balance to collection. As a full time nursing student who works ***** hours a week, paying this bill would be nearly half my monthly income. I refuse to pay for a service they did not provide, to a business who does not respect its customers by ignoring their emails. Let me know if you could utilize a copy of any of the emails I have sent.Initial Complaint
06/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company is not allowing me to cancel a subscription when I was told by an employee all l I have to do is call to cancel. They are making it impossible to cancel and believe this is false advertising to gain new customers. They make your call another organization to cancel and also provide written notice to this other organization. Making it sketchy and impossible.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.