ComplaintsforFitness Formula Clubs Headquarters

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Beginning in April 2023, FFC company increased fees on my account by 50% without any notification (paper or electronic) as the the reason.When the reason why was requested, the company explained that they had made a change in pricing policy that impacted how the number of people on my account were billed, and thus the 50% increase in fees.When I asked to have the fees refunded and the registered applicants reduced to fall back under the original account pricing I had received previously, I was told that the person on the phone was not empowered to address that issue and that I would need to pay the fees already billed.I was further told that the person on the phone could not update my account going forward either, and that I would need to make an appointment and show up physically in their office during certain hours. The company would not allow a change to be communicated as effective on a date and then do electronic or mail signatures of the update

• Initial Complaint

  12/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  FFC Fitness Formula Club abruptly cancelled my membership on Dec 26, 2022, because their employee *************************** is abusing power and treating customers with total disrespect, blindside, and backstabbing. I have been a member at this FFC location since 2020. I am requesting a full refund of full year 2022 member fees back, total of $1480 = $115 per month x 12 month + $100 annual enrollment fee. Attached is letter to their CEO from my wife, to detail what actually happened. At this point, I am requesting my payment of full year 2022 back. I am chasing back to 3 years ago. But the current $25 refund they did is far from enough to adjust what they did.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received poor/racist treatment at the ************ location on 8/31/2022. Im a group fitness instructor and was planning to join or teach at FFC. I connected with ******, the fitness director via email for an interview set up. She did not provide directions or info regarding the interview and/or parking. I had to email her to check on any details and to confirm. She responded to my emails with short responses. I ended up paying for parking at the time of the interview (its currently a construction site with a lot of traffic). On arrival she scorned me with her eyes. In that moment I felt judged and I knew working at that FFC location was not going to work for me based on her energy towards me. I continued with the interview, working to build a relationship with her, and ****** was completely cold and withdrawn. I felt discriminated against, possibly due to me being black. I felt no attempt on her part to engage with me respectfully. Our interaction even discouraged me from buying a membership. I think cultural competency training would benefit her mallard her staff very much, especially given her director position.

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My wife and I contacted the manger at the *** in park ridge, *******************. We reached out as we noticed our rates rose without any notification. We explained we we signed up in the building that we were never told about changes in rates and how we were not given any notification of changes. We also inquired if there will be more increases as we werent notified of any to begin with. ***** responded stating billing sent a letter a month prior but she provided us with the wrong address and then stated it was not the fault of *** or the employee who put the wrong information in, but ours. I explained how we signed up with membership and went over the address as well as provided our drivers licenses with the correct address. She responded with again it is the responsibility of the member to ensure the address is correct. First we are being billed without any notice and were not notified of rate increases, second the customer service is beyond appalling by this Lady who instead could apologize for the error and be apologetic of the errors made within the company, however, she stands by the rate without being notified and then blames us as members for her staff inputting the wrong information. I would like an apology and our rates to be fixed correctly as the error in on their part. If you dont inform your members of fees being charged and we did not approve it, then sorry but the company is completely unethical and wrong in the matter and someone should really provide better customer service to loyal customers. Id like to speak to someone higher ** as well in regards to the service and errors. This should be handled professionally and ethically. You stealing money from members and blaming them is illegal and immoral.

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have experienced what I believe to be retaliation discrimination due to me leaving FFC without notice. I originally left due to the negative experiences and toxic workplace environment. On my last day I was asked by the lady in member services if I were slow. The question caught me off guard and was completely inappropriate. That was when I knew that I could not be apart of the team. Since then I was told that I was banned from the gym and could not get my items left in my locker until ***** was there. ***** has made it increasingly more difficult to obtain my items worth over $500 and has completely stopped responding to my texts. I have been nothing but kind and Im at a loss of words. ***** mentioned that my items may have been thrown away but has not responded on if he searched like he said he would. He will not allow me to go to the gym to get my things and the thought that they have been discarded is asinine. For as long as Ive worked there no one has ever thrown anything away. Thats one of the best things about the gym; the security of possessions. If my items were discarded I know for a fact that it was on purpose. I am reaching out to see if you could help support in this matter as no one else is responding. Im not sure what else to do aside of bringing this to social media and the department of labor, though Im no longer employed . Please help in this urgent matter. Im missing quite a few expensive things and really want my belongings or a check for the missing items.Thank you,***********************

• Initial Complaint

  01/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had written a poor review on the customer service in the club in regards to my membership. My friend even tried to assist via email and in person as she referred me to the club. I was told just to reach out to the *** but she was ccd on this and had directed me to The membership director. Neither of them assisted us in the matter. We had been speaking with sales in regards to renewing her membership before the cancellation. The sales person had gone on vacation and when she returned she let us know that I could sign up at anytime. When we went back the end of the month she apologized stating there were only a certain amount of days we were allowed to be able to reinstate her membership. I simply wanted to start my membership back up. If we had been informed of the time period we would have started this membership back up immediately but because of the lack of information and communication from the staff as well as incorrect information, we now lose out on her previous membership rate. She should not have to pay a fee to start again as neither of us were informed correctly. I simply want to start her membership back in which I had or I finally agreed to. The lack of customer service in this club is unbelievable and often times these so called managers are either on their phones or taking breaks. Can someone assist us further in this matter. The response was basically I have rejoin and pay the fee to start up and now an additional 20 bucks a month, which with the errors made is completely ridiculous. **************** is key and they did not care about their clients at all. If you guys want people to join, they need to work on this and ensure they dont simply tell the client thank you for your feedback.

  Business response

  01/12/2022

  We are reaching out to resolve this issue with the member now. As a gesture of goodwill, we are extending the offer she lists in her complaint through January 31, 2022.

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