Complaints

This profile includes complaints for Meridian Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meridian Health

  1333 Burr Ridge Parkway suite 100 Burr Ridge, IL 60527

• 

  Meridian Health

  300 S Riverside Plz Ste 5000 Chicago, IL 60606-6613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi name is ****** ******** i have *********************. IN HOME CARE for my caregiver/homemaker to help around the house on 4/14/2025 **** at number ************ called SED i was terminated and waiting on Meridian Health to send them updated info or call them so can keep going with my caregiver/homemaker no one sent them the info they need this is wrong now no help dew to this this is wrong i get people telling me cant send paper work to company i was given at all i know you can and can call out to them i like you to call the number i given for **** and get paper work to them to keep me going. 

  Business Response

  Date: 04/30/2025

  Hello 

   

  We will be communicating with the member directly regarding their concern.  As this matter is regarding personal health care information in the interest of protecting ***** rights of the member we will not be able to provide any additional information. 

   

  Thank you

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2025 *** assigned me a transportation company to take to my medical clinic. I had a 12:15 p.m. appointment. The transportation company was ****************** as at 10:40 a.m. the owner of the transportation company contacted my phone stated the driver was there for over 20 minutes as I refused to go out. I told the owner I been at home all morning as no driver ever showed up, called when they landed or came to my door. The transportation company didn't ask me for directions or verify my address or ask what nearby my home. So A&I transportation cancelled my ride without sending another car or sending back to ***. Accordingly with my insurance guidelines all transportation matters needs to go through *** in which I called for an emergency ride. A *** *** by the name of ***** plus a supervisor to which I never spoke with or obtain his/her name canceled my ride without researching that I had a ride canceled or verify anything with myself nor my doctors office there solution was I need to book another day with the doctors office as they were not going to assist me with this emergency. *** failed to realize there are penalties for rebooking last minute as also no call no shows with medical facilities . Since *** failed to properly assign me another transportation company. I had to pay $38.96 in which I provided receipt below for ************************** to review. *** has often did this in the past as their answer was I need to contact my insurance for "gas mileage reimbursement" in which this is not the case this is reimbursement for a ride in which MTM failed to provide for myself. I also sent a copy to A&I transportation if someone from *** would like to get a hold of A&I transportation and work something out they are welcome to do so. Please let me know if *** needs anything on my end.

  Business Response

  Date: 03/13/2025

  We appreciate the complainant reaching out with their concerns. Unfortunately, this individuals health plan does not allow *** to accept complaints on behalf of its transportation program. The complainant will need to submit a complaint directly with their health plan. Their health plan will then work with *** to investigate and resolve the concern. We look forward to working with the complainant to improve their transportation experience.

  Customer Answer

  Date: 03/13/2025

  My Health plan is Meridian Health of Illinois part of Illinois ********* The main reason I did not add my health plan is MTM here is responsible with all aspects of transportation for the state of Illinois and with Meridian Health plan. *** is under contract with Meridian as Meridian will just respond MTM is handles this as it's their responsibility. MTM book all medical rides, they can reschedule, as they are the go to people if a transportation company cancels on their end. The people under ******** reach out to MTM the only time we go through our health insurance (Meridian) is when we file a grievance (complaint) with MTM. If you ask anyone in Meridian they will tell you same thing that *** is responsible with this matter. If the BBB look at the other complaints other members from other states having the same issue so this not the first time this happen. Now as Mentioned if MTM would like to connect with A&I transportation since they were the company *** assisgned to me as A&I transportation one who canceled in the first place. Then the BBB and MTM is welcome to approach them with this matter   

  Customer Answer

  Date: 03/14/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. My Health plan is Meridian Health of Illinois part of Illinois ********* The main reason I did not add my health plan is MTM here is responsible with all aspects of transportation for the state of Illinois and with Meridian Health plan. *** is under contract with Meridian as Meridian will just respond MTM is handles this as it's their responsibility. MTM book all medical rides, they can reschedule, as they are the go to people if a transportation company cancels on their end. The people under ******** reach out to MTM the only time we go through our health insurance (Meridian) is when we file a grievance (complaint) with MTM. If you ask anyone in Meridian they will tell you same thing that *** is responsible with this matter. If the BBB look at the other complaints other members from other states having the same issue so this not the first time this happen. Now as Mentioned if MTM would like to connect with A&I transportation since they were the company *** assigned to me as A&I transportation one who canceled in the first place. Then the BBB and MTM is welcome to approach them with this matter
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meridian keeps harassing me with useless questionaire that has nothing to do with my insurance policy and threatened to kick me off cause i refuse to keep answering the exact same questions every month or two. I have been with meridian for over six years ever since ***** made it law for people to get insurance. They have never once called me or bothered me until last year when i had to start getting meds for high blood pressure and allergies. They even herassed me into downloading an app that they wanted me to get to keep harassing me with their useless questions that has nothing to do with my insurance or policy. How many times i exercise, what i do for a diet or any other personal activities is none of their business. The questions they keep asking literally has absolutely nothing to do with anything they are required to know. They never bothered me before but have started harassing me since last year and now they threaten to kick me off the insurance cause i will not answer questions that they have no reason to be asking. What i do for my health is only for me and my doctor to discuss. The only thing they need to know is if everything I use my insurance for is covered by them. They have herassed me over 20 times for the stupid questions. By law they are required to pay me for every time they have herassed me plus more for the stress they have caused.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My disabled son aged out of my group employer health insurance and was told he now had to be on a ********************* health plan because he had no other health plan. The State of ************ unit confirmed that he was no longer on my **** before they would let me choose a **************** plan for him.Meridian ***************** has denied all his claims because they are said to be "submitted to primary insurance first." There is no primary. If there were, he would not and could not be on Meridian. I have tried to submit documentation from ****, my employer, and the State to Meridian, but all I get is the customer service running around or just telling lies. Deny claims and encouraging fraud by asking people to file claims with insurance they are not on must be investigated.

  Business Response

  Date: 01/07/2025

  Meridian of IL will reach out directly to the submitter regarding her son and the concerns she addressed in the complaint.  We are not able to disclose specific details regarding a members health to outside agencies not covered by HIPAA.  We will work directly with the members to resolve the complaint. 

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Meridian health for my mltss long term care, and they move my caregiver service to other company and i didn't hear who it was from my case manager at all so i called here she just gave me the company phone number and I called company and *** they talked to Meridian health my case manager and explained they need it to do to my long term mltss preauth and then preauth send to them the referral to company they moved me to but not doing that cant start me until this is done been week/ month since no caregiver either dew to this neeed to get preauth from longterm care insurance and then preauth eather fax or email the referral after preuath dose there thing to company who meridian health moved me to

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have long term care about nly, ever sin e me ved to help at home for dare giver I been getting people that done show up if show up there temp for day them no one shows up then help at home calls tells me can't come dew need to takemom to ** first care giver 2 temp came then on sep16 2024 help at home called sed caregiver in hospital can't come then we'd will comne not sure about Thursday been like this ever week in month

• Initial Complaint

  Date:06/03/2024

  Type:Delivery Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have meridian mltss long term care Id number is ********* I called sed dont have case manager yet I like to get a case manager, so I can get a caregiver/home maker and meal delivery I cant eat meals delivery with los of sugar im a type 1 diabetic need meal delivery made for type 1 diabetic if can help i love it

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Meridian Health of Illinois as a provider. I received a letter on 4/30/24 demanding reimbursement of overpaid claims in the amount of $843.40. My provider contract is less than 5 months old and I have been paid at 3 different rates for the exact same services. Theyre stating they paid more than my contracted rate however I have never received a fee schedule from Meridian. I have no idea what my contracted rate is. I am also continuing to receive payments processed at the highest of the 3 rates which I will inevitably have to pay back. My employees receive a percent of the payment from insurance and it is impossible to pay them accurately for their work. I will end up underpaying them which is in violation of the contract I have with my employees or I will over pay them and then have to take back the money. I have been a provider in other insurance networks for over 10 years and I have never experienced such incompetence. My Meridian contract does not expire until 2026 and I would like to find a way to discontinue my work with them. This is not worth the stress, time, or money of my business.

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment today at 9:00 am, the transportation app said the driver would be here at 8:17 am. Despite calling several times with no response, the driver decided to show up at 9:05 am. How is this acceptable? I have been keeping a laundry list of all the times transportation errors since 2021 where someone said they would pick me up and eventually did at the same time as my appointment. It's a smack in the face when you all told me to take an uber next time, how about your transportation comes before time to take people to their healthcare provider. Today I was supposed to have an MRI of my brain and spine, but your driver never showed up. How is that acceptable? I have heard countless of other people complain about the same thing. Do we need to get together collectively and go to the media to tell them about what's going on? I cannot wait until August so that I can switch my medical provider because you have no empathy for people with dire situations who need to get to the doctor.

• Initial Complaint

  Date:04/13/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received mail to select the provider in March 2024 and the new insurance card will be sent. I had called member services in March as well to confirm my selection and was said yes. I received the new card in April which has a different doctor *********** is not the first time this has happened. If we're asked to select a provider then we do so to get the doctor we want. Meridian always puts some random doctor as PCP on my card and it's such a hassle to get it changed. I waited 2 months and now again will have to wait until they change my PCP. Sometimes twice they have made mistake and assigned me wrong PCP in the past. This is ridiculous.