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ComplaintsforSimple Laboratories
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased water quality test kits from this company and paid up front for these services. The advertising promised analysis of the sample and did not list any expiration date at the time of purchase. Now I have one kit left and am trying to use it more than a year after purchase, but the company responded and said I should discard it and buy another one and they seem unwilling to honor it. These kits are hundreds of dollars, and the company now refuses to provide the service promised although they took my money. I have many *****, in many states, and I was not able to travel to all the locations and use all the kits within a year nor did I have any way of knowing that this was a requirement, it was not advertised that way, no star or fine print that said that or I would not have purchased it. It is not uncommon for construction projects to have multi-year delays and this is especially true in my case during the covid and other emergencies I had during this time.Business response
07/10/2023
Unfortunately, this customer made a mistake in the names. Our name is Simple Laboratories LLC and we are located at ************************************************************************************************* Our website is www.simplelaboratories.com. We provide the following testing only, blood tests, drug test, STI, UTI and wound testing. We service healthcare providers only.
We do not provide water quality test kits. It appears there is another company called, simplelab and their website is ***************************************. This company sells and tests for water.
Please remove us from the BBB as this was an error on the customer's part.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.