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          Additional Information

          Not BBB accredited

          MDHearing

          View full profile

          This is a multi-location business.

          Find a Location

          MDHearing has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • MDHearing

              650 W Lake St Ste 120 Chicago, IL 60661-1027

            • MDHearing

              18447 W 8 Mile Rd Detroit, MI 48219

            • MDHearing

              PO Box 803338 PMB 76367 Chicago, IL 60680-3338

            Headquarters
            650 W Lake St Ste 120, Chicago, IL 60661-1027
            BBB File Opened:
            3/26/2010
            Years in Business:
            15
            Business Started:
            9/18/2008
            Business Incorporated:
            8/9/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SC Industries of Illinois, LLC
            • SC Industries, LLC
            Business Management
            • Mr. Robert Lehman, Director
            • Mr. Doug Breaker, Executive Director/CEO
            • Mr. Stephen Page, Vice President of Operations
            Contact Information

            Principal

            • Mr. Stephen Page, Vice President of Operations

            Customer Contact

            • Mr. Robert Lehman, Director
            Additional Contact Information

            Phone Numbers

            Additional Business Information
            Advertising Review

            The business has responded to the Ad review letters but stated the same information as the last review completed in 2021. The business has currently Sec 9. Sales.  per  9.2 Time limit sales must be observed. As the sale of the hearing aid have not ended and has not been "limited time only!"  They have not addressed this issue in their email response. Also, the business has stated on their flyers that they have a current rating of A+ but as of today the business has a rating of B+. 

            As of 6/2/2022 the business has not addressed the advertising concerns. 

            Advertising Review
            BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
             

            On 11/30/2022, BBB contacted the business regarding their advertised products on their website. The business was asked to address the previous concerns for the company's print AD, business has not addressed previous print Ad issues as required by BBB’s Code of Advertising.

            The business advertised the following product on their print AD:

             

            “BUY 1 GET 1 FREE

            New Low Price
            REG. $299.98
            Only $149.99
            Each When You Buy A Pair – Plus Free Shipping LIMITED TIME ONLY!”

            In addition, the print ad states:

            “How can a rechargeable hearing aid that costs only $149.99 be every bit as good as one that sells for $2,400 or more?”

            “The MDHearingAid VOLT uses the same kind of Technology incorporated into hearing aids that cost thousands more at a small fraction of the price.”

            The BBB Code of Advertising States:

            1. Basic Principles of the Code

            1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

            1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

            1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

            1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

             

            As of 12/19/2022, business has not responded to BBB emails or substantiated claims.

            Serving Area
            • IL
            Service Type
            Products and Services
            MDHearingAid® AIR, MDHearingAid® LUX, MDHearingAid® PRO, LifeEar® CORE
            Referral Assistance
            • Illinois Department of Financial and Professional Regulation
              100 W. Randolph
              Chicago IL 60601
              Phone Number: 888-473-4858
              https://idfpr.com

            Alerts

            See What BBB Reports On

            Advertising Review

            Since March 2023, the BBB has been working with MdHearingAid regarding their advertisement in which the following claims on their ads were challenged:

            - Provide substantiation that the NEO device is FDA Registered
            - Provide substantiation that the “Doctor Recommended” testimonials are from real doctors who have used/tested the NEO device
            - Remove A+ BBB Rating from all print ads as MDHearingAid currently does not hold this BBB rating
            - Provide substantiation for the claim of “The Doctor’s Choice For Affordable Hearing Aids…Everyone LOVES MDHearing.”
            - What is the affiliation of MDHearingAid with As Seen On TV, FOX, ABC, NBC, CBS, The Wall Street Journal, Chicago Tribune, The Times as it is being advertised on the print ad?
            - Buy 1 Get 1 Offer– When does this end? The ad says Limited Time Only.
            - Regular price advertised is $299.98 and when you buy each at $149.99, the price is $299.98. On your website, a pair is $299.98. And the regular price for just 1 NEO is $499.99. Does MDHearingAid actually sell 1 hearing aid at $299.98?
            - What are the terms of the 45-Day Risk Free Trial and 100% Money-Back Guarantee? How do consumers receive this? This is not disclosed on the print ad.
            - The ad also states “Bonus…Be sure to enter Offer Code XXXX to receive Free Shipping”, however, when purchasing on the website, it is already has free shipping.

            As of 11/29/2023, the business has provided answers to these items and business informed the BBB that there is always a free gift that changes regularly. However, the sale price does not end and we have not received substantiation that the business has sold their products at the regular price to have a true sale price. The business continues to not meet BBB Code of Advertising standards, specifically section 2 and 9. 

            Our advertising review is based on the BBB Code of Advertising. For more information, please visit https://www.bbb.org/code-of-advertising

            Contact Information

            650 W Lake St Ste 120

            Chicago, IL 60661-1027

            Visit Website
            (312) 366-3899

            Accreditation

            This business is not BBB Accredited

            Years in Business: 15

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.