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ComplaintsforAccurate HVAC, LLC
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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our AC unit was not working at the start of summer, APRIL 23RD and we reached out to the company that we are under warranty with. My husband and I called and called the company for months and left voice messages. Our condo would get up to 85 degrees inside. I finally found an email address through ********* I emailed on 5/26 and they got back to me the next day and we got on the phone immediately but the gentlemen from the company said that he needs to call me the next day to schedule time for them to come out. I again never heard from them until June 2nd, and we had emailed and called over and over for them to get out. On June 2nd, I got an update that they were in the area and could be over to check out our unit and they showed up within 5 minutes. They confirmed that our compressor needed to be replaced. On June 7th they finally got back to us and said they are working with the manufacturer to find a unit. We were following up every few days as the weather was getting in the high 90's and we were struggling, and at this point we found out I was pregnant, so I stressed to them how important it was. On June 16, we got our latest update that they cannot locate the unit. This is when my husband and I were furious, reached out to the manufacturer ourselves and they advised us that the compressor was discontinued but gave us a compatible part and the reference number to a unit that was not too far from us. We updated Accurate HVAC of this to have them pickup ASAP but they still continue to ignore us.Initial Complaint
06/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchase of a brand new AC unit was installed incorrectly. Currently causing water damage within my furnace.
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Contact Information
155 N Wacker Dr Ste 4250
Chicago, IL 60606
Business hours
Today,7:00 AM - 5:00 PM
MMonday | 7:00 AM - 5:00 PM |
---|---|
TTuesday | 7:00 AM - 5:00 PM |
WWednesday | 7:00 AM - 5:00 PM |
ThThursday | 7:00 AM - 5:00 PM |
FFriday | 7:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 12:00 PM |
SuSunday | 7:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.