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Find a Location

Alpine Home Air Products has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Alpine Home Air Products

      1509 Coral Ridge Rd Ste A Shepherdsville, KY 40165-7012

      BBB Accredited Business
    • Alpine Home Air Products

      1002 22nd St Rockford, IL 61108-3540

      BBB Accredited Business

    Business ProfileforAlpine Home Air Products

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.63/5stars

    Average of 176 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    In 2002 Alpine Home Air Products became the first company to sell heating, air conditioning and indoor air quality products online.

     

    Since then we have proudly served hundreds of thousands of wonderful customers like you, helping them save time and money by buying their products direct. We are pleased to offer you name brand, contractor grade products designed to provide the most comfortable and healthy indoor living for you at home.

    Our products are shipped directly to you at low prices. We offer the fastest delivery times nationwide, with most deliveries in one to three business days. Order by 1 PM Central and your order will ship the same day if all products are in stock.

    All products come with full installation instructions so you can either install them yourself (if appropriate) or have your local heating and air conditioning contractor install them for you. Either way, you save money! Need a contractor? We'll help you get one.

     

     

    Products & Services

    Products available from this company include mini splits, air conditioners, heat pumps, air handlers, electric furnaces, gas furnaces, package units, PTACs, furnaces and heaters, evap coils, indoor air quality products, ducting and sheet metal, thermostats, zone control kits, tools, and ventilation products.

    Business Details

    This is a multi-location business.

    Find a Location

    Alpine Home Air Products has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Alpine Home Air Products

        1509 Coral Ridge Rd Ste A Shepherdsville, KY 40165-7012

        BBB Accredited Business
      • Alpine Home Air Products

        1002 22nd St Rockford, IL 61108-3540

        BBB Accredited Business
      Location of This Business
      1509 Coral Ridge Rd Ste A, Shepherdsville, KY 40165-7012
      BBB File Opened:
      1/21/2004
      Years in Business:
      21
      Business Started:
      1/1/2003
      Business Started Locally:
      1/1/2003
      Business Incorporated:
      1/10/2003
      Accredited Since:
      1/1/2015
      Type of Entity:
      Corporation
      Alternate Business Name
      • Todd Arthurs Company Inc
      Business Management
      • Mr. Andrew Arthurs, CEO
      • Ms. Karen Tovey, Vice President
      • Wendy Scrgot, Operations Manager
      Contact Information

      Principal

      • Mr. Andrew Arthurs, CEO
      Additional Contact Information

      Fax Numbers

      • (425) 928-2455
        Primary Fax

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/04/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had a Mini-split unit installed in our home last April. The unit is under warranty. When I had an issue with the heating aspect of one of the units, I contacted them on Dec 29, 2023. After several emails and replacement of parts and my correspondence with *************************************** suddenly the communication stopped. My email on April 15, 2024 went unanswered. No reply on my May 21 email either.I would like this unit replaced as per warranty.Unit was installed by a contractor. Unable to contact them. Unit is still under warranty by Alpine Home Air Products.Total cost was $6450 for the unit and the installation.My final payment was on May 2, 2023.
      Read More

      Customer Reviews

      176 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Hai P

      5 stars

      05/08/2024

      I can't thanks enough to Alpine/ blueridge. ***************** Tech support and all Staffs have been very friendly and helpful. I purchased a dual zone system without much knowledge about A/C. I've got the system installed and run beautifully within 4 days. Thanks for understanding my English ( 2nd language)!

      Alpine Home Air Products Response

      05/09/2024

      Thank you so much for your wonderful review and for choosing Alpine Home Air Products for your dual zone system. We're thrilled to hear that your installation went smoothly and that our team was able to assist you effectively. Understanding and supporting our customers' needs is our top priority, and were delighted we could make your experience a positive one. If you have any more questions or need further assistance, we're always here to help. Thanks again for your trust and kind words!Warm Regards,*************************** Customer Experience Manager **********************

      Local BBB

      BBB of Chicago & Northern Illinois

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