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            Business ProfileDirect Improvements

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            111 W Jackson Blvd Ste 1700

            Chicago, IL 60604-3597

            Visit Website
            (708) 578-8601

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 6/15/2018

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Direct Improvements is a residential and commercial heating and air conditioning contractor. Services include air conditioner, furnace & boiler installation, maintenance & repair, water heater installation & repair, thermostats and more. 

            Products & Services

            Products & Services

            Heating Solutions

            • Furnace installation, repair, and maintenance
            • Boiler installation, repair, and maintenance
            • Heat pump installation and services
            • Hydronic heating systems (installation, repair, maintenance)

            Air Conditioning

            • A/C installation, repair, and maintenance
            • Seasonal A/C tune-ups and inspections
            • Central air conditioning systems
            • Ductless mini-split systems

            Plumbing Services

            • Leak detection and repair
            • Water heater installation and repair (tank and tankless)
            • Drain cleaning and unclogging
            • Sewer line inspections and repair
            • Pipe installation and repair
            • Sump pump installation and repair
            • Bathroom and kitchen plumbing services

            Appliance Services

            • Installation of home appliances
            • Appliance repair services (refrigerators, washers, dryers, dishwashers, etc.)
            • Maintenance of key household appliances

            Indoor Air Quality Solutions

            • Air purification systems
            • Humidifiers and dehumidifiers
            • Ventilation system installation and repair
            • UV light systems for HVAC units
            • Duct cleaning services

            VIP Comfort & Savings Club

            • Exclusive membership plans offering:
              • Preventive maintenance (seasonal tune-ups)
              • Priority service over non-members
              • Discounts on repairs and services
              • Annual free supply of furnace filters
              • Emergency service with no extra charge

            General Services

            • Energy efficiency consultations
            • System diagnostics and assessments
            • Whole-home zoning system installation
            • Smart thermostats installation
            • Equipment upgrade consultations

            Business Details

            Location of This Business
            111 W Jackson Blvd Ste 1700, Chicago, IL 60604-3597
            BBB File Opened:
            6/6/2018
            Years in Business:
            17
            Business Started:
            1/1/2007
            Business Started Locally:
            1/1/2007
            Business Incorporated:
            12/7/2011
            Accredited Since:
            6/15/2018
            Licensing Information:
            • License #TGC133020
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            8:00 AM - 8:00 PM
            Su:
            Closed
            Business Management
            • Mr. Thornell Hunter Jr., President
            Contact Information

            Principal

            • Mr. Thornell Hunter Jr., President

            Customer Contact

            • Mr. Thornell Hunter Jr., President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/29/2023

            Complaint Type:
            Order Issues
            Status:
            Answered
            Ive been requesting the same service since April. Its now August & still no service but youre receiving monthly payments on auto pay! Ive requested a Supervisor on numerous occasions, not 1 follow up call from no one! This is by far the worst experience ever! This totally unacceptable & unprofessional for any company! You are a reflection of your *************** allow these type of actions! Ive had over 7 techs out before deciding to replace! After deciding to replace, you contract technician that can properly install an AC unit! DIRECT HOME IMPROVEMENT are even worse! **************** calls, dont come or call! Finally shows up at 7p, here till 11p. STILL NO AC! Not a Manger or Supervisor from either company returns my calls! Betterbusinessbureau I NEED SOME HELP!
            Read More
            Read 1 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bernice M

            07/09/2023

            They sent an employee who started 2 weeks ago to my home to fix my AC. He blew my electricity and fried my AC. The electrical power to my fridge no longer works as a result after he left my home. Now after just purchasing a brand new AC in 2019, I have to get another. Do not use them. Run.

            Direct Improvements Response

            07/11/2023

            Dear ********************,I am sorry to hear that you were dissatisfied with ************** and the diagnosis of a faulty compressor. I can understand how upsetting it must be to learn about such a costly part malfunctioning, especially after only four years. From the recordings we reviewed, it appears that your dad, who also works in HVAC, left the unit running with low refrigerant for a couple of hot days. Unfortunately, this caused your compressor to overheat and ground out, resulting in a direct short which caused your circuit breaker to blow.While I understand that you may not be satisfied with the technician's level of experience, please know that he is trained to work on your type of equipment. Our tech support specialist was also present and assisting him throughout the entire process via video, and there is no evidence to suggest that the technician caused any problems. We understand your frustration and would like to help by offering you a discount for the repair.As a growing company in this industry, we take pride in providing great service to our customers every time. We are here to assist you in any way we can. Please let us know if there is anything else we can do to help.Sincerely,Management
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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