Business ProfileforH & Q Heating and Cooling LLC

If I could give zero stars I would. It took over a month and a half to get the part to my furnace. He installed the part and after he left it stopped working again. He said he would come back. He didn't and won't answer calls or texts. If I could give zero stars I would. I understand why BBB gives them an F rating

Were apologetic for your delayed experience. Unfortunately, this is a third party claim from a home warranty company. We are only allowed to perform repairs as it is approved from your home warranty company. In this specific case, we literally just serviced this clients home today 1/31/24. This customer has a ****** old furnace. The part that was approved for replacement, has been on back order for several weeks due to the fact that this system is no longer manufactured. Our company purchased this part with our own funds and the part was changed and is working properly today. While the system is working properly today, after installing the part, there seems to be more problems with this unit that will need to be addressed with a new claim. It is our recommendation to replace the furnace with a newer system as this unit is soon to be non functional again. However, that must be approved with her home warranty company and contract. She was advised to submit a new claim per her home warrantys policy. This customer was satisfied with her service today and even offered to send pastries to the attending technicians wife as a gesture of good faith. We wish you well and great luck Ms. ******* Thank you for your patronage.