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ComplaintsforHerb Affair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have contacted this company several times within the past few weeks regarding a refund that is owed to me. They have refused to issue the refund for items I returned and have ignored all of my phone calls. I am considering legal action. Thank youBusiness response
03/07/2024
Customer did not follow the correct return instructions, therefore, their return was handled differently by our fulfillment partner. The customer has been refunded in full.Customer response
03/07/2024
Complaint: 21395722
I am rejecting this response because:I followed Herb Affairs return policy as it is listed on their website. The staff at this company is dishonest and unethical. I will not be buying from them again.
Sincerely,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.