ComplaintsforHill-Rom
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I've attempted to follow up with this business on a cough-assist device. Haven't received the device nor has anybody provided an update. My child needs this cough-assist device ASAP!Initial Complaint
02/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
8-17-21 A Hill-Rom Hospital bed and Mattress was bought for my 91 year old father who is bedridden with a condition called Ataxia. He was admitted several times to the hospital and each time I noticed the hospital bed helped him to sit up so when he ate in bed it helped for him not to aspirate his food and drinks. My sister and I ordered him the bed and mattress and their bed tray. The order # is *****. The Mattress cost $15,300.00 separate from the bed. When the company set the bed up and left the mattress it kept deflating and crushing his lungs and stomach. They sent someone out to calibrate the mattress but it continued to crush him. We immediately called and complained and told them that they mislead us about first the mattress and then the bed. My fathers nurses at the time said we must get him out of that bed because it kept folding him in the bed and crushing his lungs and stomach. Hill-Rom was informed immediately and they came back for the bed and mattress and charged us 20% restock fee and pick up fees. For months it took for them to send a check after many phone calls and emails. To charge us restock and delivery charges on a mattress that was nothing more then a $200.00 air mattress you can buy off the internet is unheard of. The disabled and the elderly need to be protected against being mislead to spending that kind of money when it was told us how it will benefit him being hes bedridden 24/7. My father is out close to $7,000.00 because of being mislead. He has medical needs and bills and thought he could trust a Company known for putting their beds and mattresss in hospitals and selling to the public a $15,300.00 mattress that was horrible and crushing him. When we ordered everything we were not told about any restock or delivery fees for a return. Thank You,******************************* And my sister *******************Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello officer,We sent in our SPOT Vision screener for rechargeable battery swap. It was working fine when plugged in directly to electricity. The only problem was that it was not holding the charge, We have the reports generated and imported in our EMR by Spot vision until the day we sent the unit over to Hillrom. After keeping the unit in for 2 months and multiple phone calls , I was told that they are swamped. Now they sent me additional damage repair charges, which may have happened during repair. I requested them to charge me service charge and replace the battery as originally requested. Their rep ****** told me he can ask them to undo the additional repairs and at the same time agreed they should not have done extra repairs without my authorization. Looks like they may have damaged the unit during repair and are covering it up by holding us hostage to either pay the full ******* compared to ****** required to exchange the battery or decline the whole repair and pay 241 as service charge and get the damaged unit back without repairs. As a customer, I should have some option to pick and choose what is needed rather than us being forced to submit to all the inflated un necessary charges. We never pointed out the unit was not working when we sent it in. I certainly hope your office will do the right thing. Thanks ***************************, MD On Thursday, January 6, 2022, 12:22:00 PM MST, ***************************** <****************************************> wrote:Hello ************ I have gotten a response from our product service team indicating that you will need to pay for the full repair or decline all. We can't be liable for a partially repaired device that isn't going to function properly. I apologize for any inconvenience. Thank you, ***************************** **************** Representative / **************** **************** ******************************************************************************* / USA T *************** **************************************** Hillrom is now a part of ******
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.